Shocking service

On the 10th of September 2021, I made a booking via Trivago, paid online and got a Hotel Voucher via email.

When I got to Pavilion Hotel in Durban, I was told that Hotel is fully booked, since I booked via that platform I was given a piece of paper with Agoda"s numbers and told to call them and sort it our with them.

I had to drive 2 and half hour back home during cafew hours. I was adviced not to ever use this platform to book for a place to stay and I agree. May someone from Trivago or Agoda please arrange for me to get my. Money back.