LP
Lucky P
Active since Aug 2014
7
Reviews
0
Industries
Reviews
7 reviews41 months ago
Professionalism lives at Planet42
Planet42 is one of the very few companies that is doing exactly what they say on their adverti*****ts. Their service is prompt and professional. Their team is well engaged and support their message to the customers.
132 replies
55 months ago
Customers are customers not thieves
On Tuesday, the 21st of September, I went Clicks Pharmacy in Estcourt because I needed meds desperately as I had flu symptoms. I did not have my medical aid card with and I requested my medical certificate from Discovery via their digital platforms and was immediately sent to me. I presented it to the Pharmacist called Avile/Aviwe who already displayed mistrust, his immediate response was that it does not usually like like the one I presented to him on my phone. I explained to him that I was showing him the body of the email because I couldn't open pdf document on my phone for some reason and I asked if I could forward the email to him maybe he could open it on his side. With this I was hoping it will build trust because he would see that it actually came from discovery to my work email. He came back and told me that he also can't open the document yet my membership number was on the subject. He then asked for my detail and he was capturing on the computer. At this stage I was hopeful that at least after all the drama I'm getting help. After giving him all the details he told me my membership number is not valid. I left the store. Following day I phoned discovery to explain to them that I urgently need a valid membership number since they never sent me membership card Clicks Pharmacy in Estcourt is having an issue with the number on the email. Discovery consultant was shocked and told me that Clicks have a platform to verify everything, the treatment I got was strange according to Discovery consultant and I agree. Since I been to Clicks in Midlands Mall and in Pavillion and always got prompt and professional service. I asked discovery consultant to on one line and put her on the speaker whilst using my cellphone to call the Clicks store in Estcourt, same pharmacist took the call I told him who I was he remembered and I explained again what was the issue. Discovery consultant called out the number which is similar to the one that was on the subject of the email which he said was not valid. After hearing the consult calling it out he ask me to come to the store and I gave discovery consultant the store email so that this could come straight from Discovery to the store. Drove again to the store because I desperately needed these Meds. Went there saw the same person, he printed my membership certificate and asked what meds I needed. Normally at Clicks Pharmacies you get asked with some degree of empathy how are you feeling and pharmacists start displaying their expertise and suggest what could assist. Having had call out one by one what I thought could help me, I politely asked what was the difference between the membership number I gave him the previous day and the one he used. He told it was too different and he told me he wanted to see proper membership certificate showing my dependents. I was surprised because I was sick not my dependents. I then said to him if this was more serious than this I could have died. I just wanted to make a point that sometimes such treatment could lead to something drastic. He harshly dismissed that saying if it was serious you would have called your doctor and your doctor would have sent you to hospital or something you wouldn't have died. This was not enough, after he collected the medicines that I called out to him which is not a big deal but worth mentioning as it was different to the service I usually get from Clicks Pharmacies. He printed the sticker that is usually stuck on the small buskets and he asked to go and pay R13 and come back to him to collect the medicines. Now guys POPIA is in place in South Africa, I left him with my membership certificate which has my medical aid details which he never gave back to me but he's not trusting me with medication that costs less than R80. This must be addressed. I'll someone else to the same store to see how they're being treated. I hope since there's trust issues, nothing will go wrong with my information on my membership certificate which printed and never given to me. On my side I saw your claim was paid by discovery.
0 replies
56 months ago
Shocking service
On the 10th of September 2021, I made a booking via Trivago, paid online and got a Hotel Voucher via email. When I got to Pavilion Hotel in Durban, I was told that Hotel is fully booked, since I booked via that platform I was given a piece of paper with Agoda"s numbers and told to call them and sort it our with them. I had to drive 2 and half hour back home during cafew hours. I was adviced not to ever use this platform to book for a place to stay and I agree. May someone from Trivago or Agoda please arrange for me to get my. Money back.
0 replies
69 months ago
Effective and Efficient Insurance
On Tuesday the 4th of August 2020 my tire burst on the side of the road and I did not have some of the tools to change my tire. I remembered that I'm insured by Auto & General. Just a press of a button on my App is what it took for me to be assured in seconds that help was on it's way, in less than a minute I got a phone call from people coming to assist me and in less than half an hour I was professionally assist and continued safely with my journey. Thank you Auto & General for delivering on your promise.
53 replies
71 months ago
Professional Resolution of a complaint
I would like to thank FNB (Nozipho Thwala) for professional resolution of my complaint.
105 replies
71 months ago
Disappointed in FNB Personal loans Department
Very disappointed in First National Bank. I had a personal loan a/c 4000086342072 which I paid up but no ITC updates were done. As a result I wont be able to buy a car as my account reflects 60 days in arrears. Even Wesbank will not approve my application because of this mistake amongst other issues.
105 replies
73 months ago
Excellent Service
I would like to thank Shanice Govender from 1Life for highest level of professionalism and product knowledge. She displayed this when she was assisting me. She is a good ambassador of you business.
105 replies
Review Distribution
5 Star
4 (57.142857142857146%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (42.857142857142854%)