Disappointing service. Treated like nonsense because I was a private client.

I repaired my polo with them and was happy enough to write a 5 star review before. Yesterday I return with my bmw and I’m at the gate and I had to speak to a speaker. I was asked which insurance company I was from and I said it was a private job and it’s like I was almost turned away in the most diplomatic way imaginable. I wasn’t even able to go into the building and instead I was told to return with R450 cash so they can quote me. I don’t know, I feel like if they only work with insurances and only want to treat insurance customers good then they should put up a sign or let people know that they need R450 just for a quote. At least allow someone into the building to speak to someone. Highly disappointed especially as a returning customer. Wasted my petrol money and time trying to go there yesterday.