Abysmal

I manage a portfolio of 55 properties. We had a sewage pump installed at one of our homes by Trojan Plumbing, and it failed in less than a year. I contacted them to come and assess the pump to see whether it was covered under warranty. They required full payment upfront just to inspect the pump, which is highly unusual in my experience. After paying, they sent an automated email with no direct contact details for the team scheduled to visit. We were running late, which I fully acknowledge, but they cancelled the inspection without any direct communication to me. For a company that has already taken payment in advance, the lack of basic communication is extremely concerning. Based on this experience, I would not use their services again.