TP
Trojan Plumbing (Pty) Ltd
Unclaimed Business
TP
Trojan Plumbing (Pty) Ltd
Unclaimed Business
7 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#5
in Home Services
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.6|7 Reviews
Jun '25 - May '26
5(20%)
4(0%)
3(0%)
2(0%)
1(80%)
5(20%)
4(0%)
3(0%)
2(0%)
1(80%)
Frequently Asked Questions About Trojan Plumbing (Pty) Ltd
Trojan Plumbing (Pty) Ltd has a TrustIndex of 0 out of 10 on Hellopeter, based on 7 reviews in the last 12 months. Hellopeter has tracked Trojan Plumbing (Pty) Ltd across 9 total reviews. How is the TrustIndex calculated? →
Recent reviews (7)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceBK
Billy K
1 reviews | Active since Jan 2020
12 Dec 2025, 13:29
Abysmal
I manage a portfolio of 55 properties. We had a sewage pump installed at one of our homes by Trojan Plumbing, and it failed in less than a year. I contacted them to come and assess the pump to see whether it was covered under warranty. They required full payment upfront just to inspect the pump, which is highly unusual in my experience. After paying, they sent an automated email with no direct contact details for the team scheduled to visit. We were running late, which I fully acknowledge, but they cancelled the inspection without any direct communication to me. For a company that has already taken payment in advance, the lack of basic communication is extremely concerning. Based on this experience, I would not use their services again.
Helpful (0)
|Replies (0)BK
Billy K
1 reviews | Active since Jan 2020
12 Dec 2025, 13:29
Abysmal
I manage a portfolio of 55 properties. We had a sewage pump installed at one of our homes by Trojan Plumbing, and it failed in less than a year. I contacted them to come and assess the pump to see whether it was covered under warranty. They required full payment upfront just to inspect the pump, which is highly unusual in my experience. After paying, they sent an automated email with no direct contact details for the team scheduled to visit. We were running late, which I fully acknowledge, but they cancelled the inspection without any direct communication to me. For a company that has already taken payment in advance, the lack of basic communication is extremely concerning. Based on this experience, I would not use their services again.
0
Replies (0)DN
AG
AV G
1 reviews | Active since Jan 2020
6 Jun 2025, 21:35
Overcharged and all-round substandard service!
I called Trojan Plumbing in Bellville for a small leak from one of the vacuum breakers of my solar geyser. When the plumber got on the roof, I asked him if it was still leaking, to which he rep**** he can't tell because it had rained earlier. What an utterly asinine thing to say. It wasn’t raining at the time. It would be evident if water was dripping out. He also did not bother to inspect the valve to determine if it was faulty in any way. So, without knowing whether there was in fact a leak or not, whether the part was faulty or not, or if actually needed to be replaced or not, he proceeded to change the part. I agreed to this at the time, since he was already on the roof, and to avoid maybe having to call a plumber again the next day. He was going to change the second vacuum breaker of the geyser, which he had no business doing, as it had no issues. I told him I didn't request that, so he agreed not to do it. Subsequently, I complained about the quality of the new part and how the plastic would perish and break in no time. I was told by one of the plumbers that it didn't matter because the whole part wouldn't last that long. So why are they using poor quality replacements? When it came to the bill, they overcharged something awful too. Firstly, they billed me for 30min when the job took only 15min. They also put an excessively high markup on the parts, in my opinion. When I complained to the manager about overcharging me, he had the audacity to imply that they did me a favour by fitting me into their busy schedule. What arrogant conduct! The website says they offer affordable prices and excellent rates. Really?! This amounts to false advertising if they turn around and overcharge customers. They did in fact overcharge me for services and refuse to acknowledge it. The manager says he charges in 30min increments, and that’s that… accordingly, by his business model, does that mean that if they do a job for you that takes 35min, you’ll be billed for 60min? You can decide if you think that’s fair and reasonable. They also transfer all kinds of costs onto the customer through their billing structure, like “costs for vehicle maintenance” etc., in their own words. The unskilled, dereliction in the service provided, coupled with their unabashed overcharging indicates unfair business practices and a contravention of the Consumer Protection Act – all in my opinion, of course. I recommend you avoid this “Trojan” company. There are plenty of plumbers out there. The best advice is to call around, you’ll likely find a better one.
Helpful (0)
|Replies (0)AG
AV G
1 reviews | Active since Jan 2020
6 Jun 2025, 21:35
Overcharged and all-round substandard service!
I called Trojan Plumbing in Bellville for a small leak from one of the vacuum breakers of my solar geyser. When the plumber got on the roof, I asked him if it was still leaking, to which he rep**** he can't tell because it had rained earlier. What an utterly asinine thing to say. It wasn’t raining at the time. It would be evident if water was dripping out. He also did not bother to inspect the valve to determine if it was faulty in any way. So, without knowing whether there was in fact a leak or not, whether the part was faulty or not, or if actually needed to be replaced or not, he proceeded to change the part. I agreed to this at the time, since he was already on the roof, and to avoid maybe having to call a plumber again the next day. He was going to change the second vacuum breaker of the geyser, which he had no business doing, as it had no issues. I told him I didn't request that, so he agreed not to do it. Subsequently, I complained about the quality of the new part and how the plastic would perish and break in no time. I was told by one of the plumbers that it didn't matter because the whole part wouldn't last that long. So why are they using poor quality replacements? When it came to the bill, they overcharged something awful too. Firstly, they billed me for 30min when the job took only 15min. They also put an excessively high markup on the parts, in my opinion. When I complained to the manager about overcharging me, he had the audacity to imply that they did me a favour by fitting me into their busy schedule. What arrogant conduct! The website says they offer affordable prices and excellent rates. Really?! This amounts to false advertising if they turn around and overcharge customers. They did in fact overcharge me for services and refuse to acknowledge it. The manager says he charges in 30min increments, and that’s that… accordingly, by his business model, does that mean that if they do a job for you that takes 35min, you’ll be billed for 60min? You can decide if you think that’s fair and reasonable. They also transfer all kinds of costs onto the customer through their billing structure, like “costs for vehicle maintenance” etc., in their own words. The unskilled, dereliction in the service provided, coupled with their unabashed overcharging indicates unfair business practices and a contravention of the Consumer Protection Act – all in my opinion, of course. I recommend you avoid this “Trojan” company. There are plenty of plumbers out there. The best advice is to call around, you’ll likely find a better one.
0
Replies (0)AG
AV G
1 reviews | Active since Jan 2020
5 Jun 2025, 12:50
Overpriced and sub-standard
Trojan Plumbing in Bellville has unfair business practices in my opinion. The plumbers were here for 15min and they charged me for 30min! When I complained to the manager, he had the audacity to tell me he did me a favour by fitting me into his busy schedule - arrogant conduct! In addition, they use sub-standard parts. One of the plumbers admitted it won't last long, yet they had no trouble charging an excessively high markup on the part. The website says they offer affordable prices and excellent rates. Please. This is false advertising. They did in fact overcharge me for services and refuse to acknowledge it. They also transfer all kinds of costs onto the client, like "costs for vehicle maintenance" etc., in their own words. I recommend you avoid this "Trojan" company. There are plenty of plumbers out there. Call around, you'll find a better one.
Helpful (0)
|Replies (0)AG
AV G
1 reviews | Active since Jan 2020
5 Jun 2025, 12:50
Overpriced and sub-standard
Trojan Plumbing in Bellville has unfair business practices in my opinion. The plumbers were here for 15min and they charged me for 30min! When I complained to the manager, he had the audacity to tell me he did me a favour by fitting me into his busy schedule - arrogant conduct! In addition, they use sub-standard parts. One of the plumbers admitted it won't last long, yet they had no trouble charging an excessively high markup on the part. The website says they offer affordable prices and excellent rates. Please. This is false advertising. They did in fact overcharge me for services and refuse to acknowledge it. They also transfer all kinds of costs onto the client, like "costs for vehicle maintenance" etc., in their own words. I recommend you avoid this "Trojan" company. There are plenty of plumbers out there. Call around, you'll find a better one.
0
Replies (0)AG
AV G
1 reviews | Active since Jan 2020
5 Jun 2025, 09:59
Overpriced and sub-standard
Trojan Plumbing in Bellville has unfair and dishonest business practices. The plumbers were here for 15min and they charged me for 30min! When I complained to the manager, he had the audacity to tell me he did me a favour by fitting me into his busy schedule - ARROGANT! In addition, they use sub-standard parts, which one of the plumbers admitted won't last long, yet they have no trouble charging excessively high markups on the parts. The website says they offer affordable prices and excellent rates. Please. This is false advertising. They transfer all kinds of costs onto the client, like "costs for vehicle maintenance". Do yourself a favour and avoid Trojan Plumbing. There are plenty of plumbers out there. You can find a better one with more integrity.
Helpful (0)
|Replies (0)AG
AV G
1 reviews | Active since Jan 2020
5 Jun 2025, 09:59
Overpriced and sub-standard
Trojan Plumbing in Bellville has unfair and dishonest business practices. The plumbers were here for 15min and they charged me for 30min! When I complained to the manager, he had the audacity to tell me he did me a favour by fitting me into his busy schedule - ARROGANT! In addition, they use sub-standard parts, which one of the plumbers admitted won't last long, yet they have no trouble charging excessively high markups on the parts. The website says they offer affordable prices and excellent rates. Please. This is false advertising. They transfer all kinds of costs onto the client, like "costs for vehicle maintenance". Do yourself a favour and avoid Trojan Plumbing. There are plenty of plumbers out there. You can find a better one with more integrity.
0
Replies (0)IM
Irene M
1 reviews | Active since Jan 2020
29 May 2025, 05:29
Trojan plumbing virus
Lesson to everyone - low trust index should be a huge red flag. I regret not researching before accepting quote. Trojan is a virus, so that should have been the second red flag. I feel ****med by Trojan Plumbing. Be aware of what they quote and what they deliver. You will NOT get what you paid for unless you check everything they do. They had to come back twice to redo their work. Absolutely no - just no! I have to deal with a system at a premium of that I do not trust. I regret accepting their quote and giving them business.
Helpful (0)
|Replies (0)IM
Irene M
1 reviews | Active since Jan 2020
29 May 2025, 05:29
Trojan plumbing virus
Lesson to everyone - low trust index should be a huge red flag. I regret not researching before accepting quote. Trojan is a virus, so that should have been the second red flag. I feel ****med by Trojan Plumbing. Be aware of what they quote and what they deliver. You will NOT get what you paid for unless you check everything they do. They had to come back twice to redo their work. Absolutely no - just no! I have to deal with a system at a premium of that I do not trust. I regret accepting their quote and giving them business.
0
Replies (0)AG
AV G
1 reviews | Active since Jan 2020
28 May 2025, 13:15
Overpriced and dishonest!
Trojan Plumbing Bellville has very dishonest business practices. The plumbers were at my place for 15min and they charged me for 30min. Then when I complained, the manager had the audacity to tell me he did me a favour by accommodating me when his schedule was full - ARROGANT! Their charges are way overpriced, even though they claim to offer competitive prices. It's just an outright lie and false advertising. Do yourself a favour and don't call Trojan Plumbing Bellville. There are plenty of plumbers out there, you can find a better one!!
Helpful (0)
|Replies (0)AG
AV G
1 reviews | Active since Jan 2020
28 May 2025, 13:15
Overpriced and dishonest!
Trojan Plumbing Bellville has very dishonest business practices. The plumbers were at my place for 15min and they charged me for 30min. Then when I complained, the manager had the audacity to tell me he did me a favour by accommodating me when his schedule was full - ARROGANT! Their charges are way overpriced, even though they claim to offer competitive prices. It's just an outright lie and false advertising. Do yourself a favour and don't call Trojan Plumbing Bellville. There are plenty of plumbers out there, you can find a better one!!
0
Replies (0)IS