Disgusting service

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Faulty Repair and Request for Refund

Tropical Appliance Repairs Access Pvt LTD

No 13 Hunter Street Kempton Park Johannesburg

Website www.refrigrationappliancerepair.co.za

Email tropicalrefrigerationelectric@gmail.com

Head Office Cell: 0723494747

Other Branches Cell: 0785315292

All emails and WhatsApp's regarding this issue just get ignored.

They don't respond to Hello Peter as well.

See the number of bad reviews and complaints against them on Hello Peter

I noticed that my Defy dishwasher was leaking water, so on Friday, 27/12/2024, I filled out an enquiry form on their website. Within 20 minutes, I received a call from their team, confirming that a technician would be sent out in the morning.

However, they arrived at 1 PM. Upon arrival, the technician tilted the machine and removed the bottom plate.

He diagnosed the leak as being caused by the pump, although he mentioned that Defy pumps are generally reliable, and suggested that something like a toothpick may have caused the issue.

The technician replaced the pump but failed to secure the *****s on the bottom plate, simply clipping it back into place. After repositioning the machine, they ran a short cycle and confirmed that no water was leaking from the bottom or front.

I was charged R2,846.00 for the pump and R450.00 for labour with a six-Month guarantee.

However, on 30/12/2024, I noticed the dishwasher was still leaking water.

I contacted their company and was told someone would visit either that afternoon or the following morning, but no one showed up.

We then investigated the issue ourselves and found that the leak was caused by a tear or hole in the drainpipe, not the pump.

I sent WhatsApp messages and emails requesting a refund for the unnecessary pump replacement, but I have not received any response to date.