Truehost
1.1|39 reviews
HR
Heather R
1 reviews | Active since Member
06 Mar 2026, 09:55
Truehost is a bust if anything is off
It has been two weeks now and a change of site from canva to google sites seems too much trouble for Truehost. I have been told they fixed this every day!!!!! for over a week and yet still it is an issue. I then was told to dns check everything and it showed that only one of the 3 major issues were being fixed, the other two were left broken. Every day I spent over an hour with the technicians in 10 to 15 minute waits between resposes and yet even still I am being treated like a pain in the butt.
They seem to be based overseas and yet happt to sell to us in ZA but not so useful when communicating. I have had the same ticket opened and closed 5 times now. Still it is not fixed.
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Heather R's updateReviewer Update
10 Mar 2026, 08:09It had been a painful 3 weeks of noone finding out why the domain was not pointing to my website.
I'd give a 5 star after this fiasco (yes it really was that) because when I gave up and threatened to leave, I was finally taken seriously (not great either) and the issue was fully investigated, they had the common courtesy to explain what happened to me in detail with openness and respect. For that I am grateful. I can let this all go and enjoy building a business people can find online.
I'd give a 5 star after this fiasco (yes it really was that) because when I gave up and threatened to leave, I was finally taken seriously (not great either) and the issue was fully investigated, they had the common courtesy to explain what happened to me in detail with openness and respect. For that I am grateful. I can let this all go and enjoy building a business people can find online.
HR
Heather R's update10 Mar 2026, 08:09
Reviewer Update
It had been a painful 3 weeks of noone finding out why the domain was not pointing to my website.
I'd give a 5 star after this fiasco (yes it really was that) because when I gave up and threatened to leave, I was finally taken seriously (not great either) and the issue was fully investigated, they had the common courtesy to explain what happened to me in detail with openness and respect. For that I am grateful. I can let this all go and enjoy building a business people can find online.
I'd give a 5 star after this fiasco (yes it really was that) because when I gave up and threatened to leave, I was finally taken seriously (not great either) and the issue was fully investigated, they had the common courtesy to explain what happened to me in detail with openness and respect. For that I am grateful. I can let this all go and enjoy building a business people can find online.