Bad Experience Suzuki Bryanston

Morning Ian Let us recap the transaction we entered into during Dec 2020:

We were told that the Suzuki Vitara fly off your floor and is hard to come by, so we better be quick in deciding if we want the car We were also told that the car is backed by Suzuki SA guarantee and that Avis keeps full record of any work done on a vehicle We were also told that Suzuki Bryanston performs a thorough check ( something like a 110 point check) on the vehicle to ensure we get a vehicle that is problem free We were also promised delivery of the vehicle at a certain date In reality the following happened:

We had to come and fetch the vehicle as you were unable to deliver as promised We reported a problem with the vehicle swerving when going over rough areas like a bridge joint. We then uncovered that the back shock was faulty and with that the thorough check with the 110 point check were never performed. Thus putting my wife’s life in danger. We also reported that the front tyres were different to that of the back tyres, which you promised to fix. Nowhere on the Avis report is there any mentioning of tyres being changed, nor does your records apparently indicate any tyres being changed. We all know that a vehicle with indifferent tyres is less safe than with four identical tyres. So yet again you are compromising my wife’s safety. Due to the above, we wanted to cancel the transaction on this vehicle and offered to rather buy a new vehicle from you, which you rejected stating that a deal cannot just be cancelled because we feel like cancelling. We are now almost seven months later and you are still promising rectifying the tyres. This is NOT acceptable any longer. We need positive action within the next 7 business days.

I have contacted Suzuki SA and Trust Auto Group HQ with no reply from either.

If you claim that Suzuki Bryanston did not change the tyres on the Vitara, then the only conclusion we can come to is that the records Avis keeps is not worth the paper it is written on.

In my humble opinion based on our experience thus far, Trust Auto Group, Avis and Suzuki SA are entity’s that should be avoided doing business with as it seems their ethics and after sales customer service is questionable.

Should my request not be met, we will be lodging a formal complaint with the Ombudsman as well as with the Financial Services Board.

Regards

Johan Müller 072 938 8313

We now within 2 days got new tyres supplied by Suzuki Bryanston. Yet still no feedback from Suzuki SA , Avis or Trust Auto Group HQ.