TA
Trust Auto Group (Suzuki Bryanston)
Unclaimed Business
TA
Trust Auto Group (Suzuki Bryanston)
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceJP
James P
1 reviews | Active since Jan 2020
5 Sept 2024, 15:38
Unbelievable experience. Absolute pleasure.
I just bought a 9-month-old Suzuki Brezza automatic from them. What outstanding service. Johanna the sales lady was truly amazing, professional with a huge smile and went beyond our expectations. Such friendly staff from the manager to all the sales staff. Such a joy dealing with this dealership. I am still in awe of the total experience. Thanks guys cannot thank you enough.
Helpful (0)
|Replies (0)JP
James P
1 reviews | Active since Jan 2020
5 Sept 2024, 15:38
Unbelievable experience. Absolute pleasure.
I just bought a 9-month-old Suzuki Brezza automatic from them. What outstanding service. Johanna the sales lady was truly amazing, professional with a huge smile and went beyond our expectations. Such friendly staff from the manager to all the sales staff. Such a joy dealing with this dealership. I am still in awe of the total experience. Thanks guys cannot thank you enough.
0
Replies (0)LP
Liz P
1 reviews | Active since Jan 2020
5 Mar 2024, 10:41
To Trust or Not to Trust....
TRUST Cape Town deals in Suzuki cars. I called to inquire about 2 cars, MADE AN APPOINTMENT to test drive them both for the following week, and when we arrived - one car was not even there (workshop manager was using it), and the other car was buried 3 cars into the showroom, so we had to stand around while everything was shuffled. The lack of prep would have sent me out the door immediately if we hadn't driven quite far to see the car, so we persevered. In the end we had to DRIVE to the other car, it was not brought to us. While we ended up buying the car, the process was frustrating and thoroughly confusing. Sadly, they live up to the ***** car dealer reputation, so watch yourselves when it comes to the hidden / additional costs and incorrect invoicing. This is further reinforced on the Google Review, where the car salesman at Trust Paarden Eiland has given himself 5 star rating. I mean, why would you trust that guy? My advice - take a car salesman with you when you buy a car, they can cut through the mansplaining.
Helpful (0)
|Replies (0)LP
Liz P
1 reviews | Active since Jan 2020
5 Mar 2024, 10:41
To Trust or Not to Trust....
TRUST Cape Town deals in Suzuki cars. I called to inquire about 2 cars, MADE AN APPOINTMENT to test drive them both for the following week, and when we arrived - one car was not even there (workshop manager was using it), and the other car was buried 3 cars into the showroom, so we had to stand around while everything was shuffled. The lack of prep would have sent me out the door immediately if we hadn't driven quite far to see the car, so we persevered. In the end we had to DRIVE to the other car, it was not brought to us. While we ended up buying the car, the process was frustrating and thoroughly confusing. Sadly, they live up to the ***** car dealer reputation, so watch yourselves when it comes to the hidden / additional costs and incorrect invoicing. This is further reinforced on the Google Review, where the car salesman at Trust Paarden Eiland has given himself 5 star rating. I mean, why would you trust that guy? My advice - take a car salesman with you when you buy a car, they can cut through the mansplaining.
0
Replies (0)DV
David V
1 reviews | Active since Jan 2020
17 Jun 2022, 18:38
Excellent service Debbie Winnaar & Angela Joseph
Our experience with DEBBIE WINNAAR at Suzuki Bryanston was nothing less than EXCELLENT! We placed a lead on the Suzuki Website and within minutes Debbie made contact with us. She was extremely professional and the entire transaction was seamless from beginning to post delivery. She knows what she is doing, kept us updated along the way and used her influence to speed up the additional torments and the delivery . She is certainly the sales lady to contact should you be looking for a Suzuki . We also experienced an open, professional and fluid experience with ANGELA JOSEPH , the in-house F&I. Thank you to you both for making the experience 10/10!
Helpful (0)
|Replies (0)DV
David V
1 reviews | Active since Jan 2020
17 Jun 2022, 18:38
Excellent service Debbie Winnaar & Angela Joseph
Our experience with DEBBIE WINNAAR at Suzuki Bryanston was nothing less than EXCELLENT! We placed a lead on the Suzuki Website and within minutes Debbie made contact with us. She was extremely professional and the entire transaction was seamless from beginning to post delivery. She knows what she is doing, kept us updated along the way and used her influence to speed up the additional torments and the delivery . She is certainly the sales lady to contact should you be looking for a Suzuki . We also experienced an open, professional and fluid experience with ANGELA JOSEPH , the in-house F&I. Thank you to you both for making the experience 10/10!
0
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Lee-Zanne Ackerman
1 reviews | Active since Jan 2020
4 Aug 2021, 07:35
No Trust here
Nothing to trust here. Dishonesty and empty promises are what you sign up for. Aah, yes, and seeing how they ride the Covid wave. Guess I just need to make peace that they never meant to keep up their end of the bargain. Worst decision ever to not cancel my deal with them.
Helpful (0)
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Lee-Zanne Ackerman
1 reviews | Active since Jan 2020
4 Aug 2021, 07:35
No Trust here
Nothing to trust here. Dishonesty and empty promises are what you sign up for. Aah, yes, and seeing how they ride the Covid wave. Guess I just need to make peace that they never meant to keep up their end of the bargain. Worst decision ever to not cancel my deal with them.
0
Replies (0)JM
Johan M
1 reviews | Active since Jan 2020
10 Jul 2021, 06:16
Bad Experience Suzuki Bryanston
Morning Ian Let us recap the transaction we entered into during Dec 2020: We were told that the Suzuki Vitara fly off your floor and is hard to come by, so we better be quick in deciding if we want the car We were also told that the car is backed by Suzuki SA guarantee and that Avis keeps full record of any work done on a vehicle We were also told that Suzuki Bryanston performs a thorough check ( something like a 110 point check) on the vehicle to ensure we get a vehicle that is problem free We were also promised delivery of the vehicle at a certain date In reality the following happened: We had to come and fetch the vehicle as you were unable to deliver as promised We reported a problem with the vehicle swerving when going over rough areas like a bridge joint. We then uncovered that the back shock was faulty and with that the thorough check with the 110 point check were never performed. Thus putting my wife’s life in danger. We also reported that the front tyres were different to that of the back tyres, which you promised to fix. Nowhere on the Avis report is there any mentioning of tyres being changed, nor does your records apparently indicate any tyres being changed. We all know that a vehicle with indifferent tyres is less safe than with four identical tyres. So yet again you are compromising my wife’s safety. Due to the above, we wanted to cancel the transaction on this vehicle and offered to rather buy a new vehicle from you, which you rejected stating that a deal cannot just be cancelled because we feel like cancelling. We are now almost seven months later and you are still promising rectifying the tyres. This is NOT acceptable any longer. We need positive action within the next 7 business days. I have contacted Suzuki SA and Trust Auto Group HQ with no reply from either. If you claim that Suzuki Bryanston did not change the tyres on the Vitara, then the only conclusion we can come to is that the records Avis keeps is not worth the paper it is written on. In my humble opinion based on our experience thus far, Trust Auto Group, Avis and Suzuki SA are entity’s that should be avoided doing business with as it seems their ethics and after sales customer service is questionable. Should my request not be met, we will be lodging a formal complaint with the Ombudsman as well as with the Financial Services Board. Regards Johan Müller 072 938 8313 We now within 2 days got new tyres supplied by Suzuki Bryanston. Yet still no feedback from Suzuki SA , Avis or Trust Auto Group HQ.
Helpful (0)
|Replies (0)JM
Johan M
1 reviews | Active since Jan 2020
10 Jul 2021, 06:16
Bad Experience Suzuki Bryanston
Morning Ian Let us recap the transaction we entered into during Dec 2020: We were told that the Suzuki Vitara fly off your floor and is hard to come by, so we better be quick in deciding if we want the car We were also told that the car is backed by Suzuki SA guarantee and that Avis keeps full record of any work done on a vehicle We were also told that Suzuki Bryanston performs a thorough check ( something like a 110 point check) on the vehicle to ensure we get a vehicle that is problem free We were also promised delivery of the vehicle at a certain date In reality the following happened: We had to come and fetch the vehicle as you were unable to deliver as promised We reported a problem with the vehicle swerving when going over rough areas like a bridge joint. We then uncovered that the back shock was faulty and with that the thorough check with the 110 point check were never performed. Thus putting my wife’s life in danger. We also reported that the front tyres were different to that of the back tyres, which you promised to fix. Nowhere on the Avis report is there any mentioning of tyres being changed, nor does your records apparently indicate any tyres being changed. We all know that a vehicle with indifferent tyres is less safe than with four identical tyres. So yet again you are compromising my wife’s safety. Due to the above, we wanted to cancel the transaction on this vehicle and offered to rather buy a new vehicle from you, which you rejected stating that a deal cannot just be cancelled because we feel like cancelling. We are now almost seven months later and you are still promising rectifying the tyres. This is NOT acceptable any longer. We need positive action within the next 7 business days. I have contacted Suzuki SA and Trust Auto Group HQ with no reply from either. If you claim that Suzuki Bryanston did not change the tyres on the Vitara, then the only conclusion we can come to is that the records Avis keeps is not worth the paper it is written on. In my humble opinion based on our experience thus far, Trust Auto Group, Avis and Suzuki SA are entity’s that should be avoided doing business with as it seems their ethics and after sales customer service is questionable. Should my request not be met, we will be lodging a formal complaint with the Ombudsman as well as with the Financial Services Board. Regards Johan Müller 072 938 8313 We now within 2 days got new tyres supplied by Suzuki Bryanston. Yet still no feedback from Suzuki SA , Avis or Trust Auto Group HQ.
0
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