LA
Lee-Zanne Ackerman
Active since Nov 2015
6
Reviews
0
Industries
Reviews
6 reviews15 months ago
Wonderful agent
Dealing with the agent in updating my vehicle insurance was such a fresh breeze. She was vubrant and energetic, something you seldomly find these days. This really made my day
53 replies
55 months ago
If it seems to be too good to be true.....
I am honestly surprised that this company only has good ratings on this platform. This was the first place I checked before buying the product. I ordered the airfryer on the 13th, and delivery was advertised as within 2 - 5 days. I immediately received my order number, but no further communication. After several e-mails, I only got a response from Matt asking if I received their update letter, which I did not. But even on my answer to his question I did not get a reply. Really disappointed in this transaction.
53 replies
57 months ago
Lies, lies, lies
Nothing to trust here. Dishonesty and empty promises are what you sign up for. Aah, yes, and seeing how they ride the Covid wave. Guess I just need to make peace that they never meant to keep up their end of the bargain. Worst decision ever to not cancel my deal with them.
0 replies
57 months ago
No Trust here
Nothing to trust here. Dishonesty and empty promises are what you sign up for. Aah, yes, and seeing how they ride the Covid wave. Guess I just need to make peace that they never meant to keep up their end of the bargain. Worst decision ever to not cancel my deal with them.
0 replies
65 months ago
Pathetic customer service
I signed with Webafrica in August as they were thebonly service provider in the complex we moved in. They used Teralink as Fibre provider. After more than 6 weeks of troubkeshooting, they could not provide the speed I applied for and I requested they backbill my account to the speed that they could provide. Nothing happened. We moved in November and the fibre provider changed to OpenServe, which I thought would resolve my issues. After the move I found out the speed issue was never logged at Teralink by WebAfrica and hence the reason I never had feedback on my request to downgrade my account. I got my first bill after the move and it was an exorbitant amount. With the move I signed up for a 50up/25down line on their special that give you 200/100 FREE for the first 3 months. Since the special, I did not think much of the e-mail stating I am getting a 200/100 line. But then I was not only charged for the line, but also way more. It is impossible to get through on their phone lines, they just refer to their WA chatline. But I have been on the line for a week now, taking ages to be transferred to an agent. Once I get to an agent, they either read it and say I need to be transferred to someone else or they say they are reviewing my account and then the line goes inactive. This whole process just keeps on repeating itself. After 7 days of this and not even and indication that it is being resilved I am really fedup.
0 replies
127 months ago
Incompetent and ignorant service
This entire year I've been querying my excessive bills, just to find out there is another number on my account, which neither show on my Invoices nor my Log-in page. No response or correction have been done in the last two months since I queried this. I've been struggling from 23 September to do a early settlement on my contract, as I do not see any other way out than converting to prepaid. Even though I paid the account in full and received acknowledgement of all documents having been received the contract has not only not been cancelled, but the R994 credit on my account has been removed through an adjustment. Nobody seems to be able to resolve the issues except cancellations whom is not available. Autopage has been renowned for poor service, but it has now just gone to pathetic.
75 replies
Review Distribution
5 Star
2 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (33.333333333333336%)
1 Star
2 (33.333333333333336%)