Atrocious services.

I have purchases tablets for me on 20/05/2021 and didnt know that it was an overseas company. After paying with my credit card only then i saw it was because the amount that was taken from my bank account was more than R3000.00. I then phone my bank to cancelled the transaction and was told that they couldnt because i paid by credit card. I then phone the company to cancelled the order with immediate effect. I was then told that it would be cancelled. The next day the manager phoned me telling me that the order was captured already and i can only cancelled it when i have received the package. Up untill today i have received any package even after phoning numerous times to the company. Every time i was told by the agent that the manager will contact me asap but to no avail. Now that is totally unacceptable and it is extremely bad service which i got from them.