Call Centre Service

Good day,

I am extremely frustrated with the service I received from your call centre. I was kept on hold for over 30 minutes while being told to stay on the line so my account’s available credit could be decreased. After waiting, the call was abruptly disconnected.

When I called back, I had to go through the entire process again, which is unacceptable.

Previously, you confirmed that I could call in each month to reduce my available credit, but now that I am trying to do so, it has become a major issue.

Please address this matter urgently and ensure that my request is processed without further inconvenience.