Follow-up promises and lack of accountability

Moved from Centurion to Velddrif, move was "ok", I removed some large items like a 2500l rain water tank, 2 steel shelves, dishwasher and added more packed boxes. I was then charged an extra roughly R5000 and they refused to deliver & off load until I paid the remaining balance. They loaded a display cabinet and sideboard but left 2 draws, one from each funiture piece behind. I was fortunate to notice the one draw and could take it with me in my vehicle, the other my daughter found ontop boxes not loaded. They also did not protect my one imbuia cupboard, using sticky tape to secure which has left diagonal marks on the wood. I offered bubble wrap but they said they have sufficient. I contacted Brian and related my dissatifaction upon which he rep**** he would provide me some oil to clear/remove the sticky tape marks off the solid wood furniture. He also undertook to courier the draw to me more than 3 weeks ago, I explained my daughter in laws is self employed and works long hours, he said he was prepared to wait. Since the 27 March 2025 I have promises and many undertakings to arrange the courier service but everyday another excuse/reason. I understand one gets busy but don't make promises and finalize, I have nothing to fall back but I do have copies of all my whatsapp messages and replies from Brian. It is no longer acceptable, public holidays will make further delays, my patience has now worn out.

I have