PE
Petrus E
Active since May 2013
24
Reviews
0
Industries
Reviews
24 reviews1 month ago
16 months samsung poor customer service/reliability31
This is my 2nd review relating to my previous review concerning my 21kg Top Loader washing machine, after 14 months of continued reporting, phone calls, WhatsApp messages, Samsung rep**** and undertook to review and reply on 26 Feb 2026. Today, the 26th April 2026, the situation has not changed and still waiting for feedback and repair. The problem arose in Nov 2024 and despite technicians coming, at first replacing the pump, the connecting a diagnostic app the 2nd visit, the washing machine takes two whole days to complete one wash cycle. This was the problem I reported initially had has not been successfully resolved to my satisfaction. Every time another "reason/problem" is identified but the problem persists, they tried to convince me it was because my household utilizes solar power, 230v supply, they cannot explain why my fridge, freezer, Samsung dual fan oven, Onkyo HI FI and TV function perfectly. Despite the nonsense answer, I then switch from solar power to ESKOM power with the same results, 2 days to complete a bundle of washing! So Samsung, despite acquiring 4 of your products, it seem's customer service, feedback is not important, that honoring product guarantee is worth "zero", I am now contemplating my next step to get my item repaired as covered under the purchase conditions and undertakings by the company. Since the last promise of reverting back to myself more than 2 months ago, I am left clueless, no courtesy call or e-mail, not that I actually expected one if I recall more than 14 months of frustration now reaching 16 months. Is this the manner in which the Company from a highly esteemed country treats customers who purchase the products of the company and then "washes their hands" once the product is paid for? Is this a business one can rely on, respect as I currently feel I am not taken seriously.
2 replies
4 months ago
Samsung support "sucks"
Bought a 21kg top loader washing machine from Makro Centurion. While still under warranty I requested assistance because it takes more than 24 hours to complete my washing where it should be no longer than 90 minutes. While in Centurion they replaced the pump, which was fully functional despite a single washer inside. I moved to the western cape and the problem was not resolved, the machine didn't drain after the wash cycle taking between 12 -14 hours later suddenly draining and going to the rinse cycle which does the same. I keep chatting with Samsung SA on their whatsapp platform but keep have to explain my problrm over and over again. I have provided photo's of the "error code", even videos. They say theyvtried to contact me numerous times but there are no missed calls on my samsung phone! I explained to them our cell phone reception is very unstable but I can't understand because my friends and family in Centurion are able to contact me with no problems. 14 months later and my machine takes more than a day to wash a simple load of clothes
2 replies
10 months ago
Poor service and no feedback
My order arrived in Cape Town 31 July 2025 from shein, china. After 12 days still no delivery despite receiving message the parcel was out for delivery. Called the call centre 3 times, was promised feedback on all 3 occaisions, still none up until today 12 Aug 2025. The whatsapp app is useless, the auto call system is so distorted, can hardly hear an instructuons or directions. Surely it doesn't take 6 working days to deliver from Cape Town? Poor customer service, Sein should seek another more capable and professional shipping/logistic company. People will no longer order due to poor/*********** service felivery
0 replies
14 months ago
Follow-up promises and lack of accountability
Moved from Centurion to Velddrif, move was "ok", I removed some large items like a 2500l rain water tank, 2 steel shelves, dishwasher and added more packed boxes. I was then charged an extra roughly R5000 and they refused to deliver & off load until I paid the remaining balance. They loaded a display cabinet and sideboard but left 2 draws, one from each funiture piece behind. I was fortunate to notice the one draw and could take it with me in my vehicle, the other my daughter found ontop boxes not loaded. They also did not protect my one imbuia cupboard, using sticky tape to secure which has left diagonal marks on the wood. I offered bubble wrap but they said they have sufficient. I contacted Brian and related my dissatifaction upon which he rep**** he would provide me some oil to clear/remove the sticky tape marks off the solid wood furniture. He also undertook to courier the draw to me more than 3 weeks ago, I explained my daughter in laws is self employed and works long hours, he said he was prepared to wait. Since the 27 March 2025 I have promises and many undertakings to arrange the courier service but everyday another excuse/reason. I understand one gets busy but don't make promises and finalize, I have nothing to fall back but I do have copies of all my whatsapp messages and replies from Brian. It is no longer acceptable, public holidays will make further delays, my patience has now worn out. I have
1 reply
34 months ago
Service and support of high quality
This is the only company which can obtain wind deflectors for Ford Custom Connect and they are manufactured in Germany. Ford company do not supply wind deflectors. Despite the long waiting period due to shipping, I was kept informed of status and progress regularly. They even arranged courier service at their cost to supply the items within 5 days. Grateful to Jade in particular for his dedicated service & support
0 replies
41 months ago
Salesman of highest quality: Autoinvestments Centurion
Just completed a vehicle purchase from Dylan Weideman from the company on M25 Hendrick Verwoerd Drive. Honest and pleasant and extremely supportive sales person. Appreciated your constant updates, feedback and most of all, understanding with patience.
0 replies
41 months ago
Lack of respect and poor service
I had been looking for a Ford Transit Custom or Tourneo at low km's for quiet sometime. The salesman contacted me friday early morning, went to inspect vehicle that same day, collected forms, completed and e-mailed back with proof of residence, ID, bank statement, ect. While trying to get the car sold thru "we buy cars" & "wheelie" I was in constant contact with sales person. At no stage was I given a deadline to pay a holding deposit nor warned to do so by a certain date & time. As I was sitting at "we buy cars" and the offer, the sales person told me I was told the vehicle was sold. I was open and they knew I was a pensioner waiting for my pension payout(9 months already). I contacted the sales department head who then informed of their so called "internal poicy" and that despite all my submitted completed forms, my constant updating of financing progress they still sold the vehicle without informing me! I was promised further feedback, that they would search for a vehicle similar to the vehicle they sold out under me but 3 weeks later not a word, phone call or feedback. I tried to contact the dealer principle or CEO and was deflected the whole time. Their senior employees are not prepared to be accountable and their actions show no respect towards clients or prospective buyers.
0 replies
56 months ago
Discriminatory advertising on FNB cell phone banking app
I use the banking app as a client of FNB and have in the past raised issues to no avail, they promise to reply but it takes either an incredibly long time or just no reply! Although the banking app is reasonably easy to use and convenient, once you open the app, before you can actually transact a number of adverts appear. Personalized loan of up to R300 000,00 at a interest rate of 12,75%, so I took out a loan to assist my son who's motor vehicle had been written-off by a driver skipping the 4 way stop street - loan amount R100 000,00 at 21% interest. When I enquired about the interest rate difference and the interest rate being advertised I was simply told "take it or leave it, it's the rate!" Now there is a competition for "vaccinated" customers being advertised and they can win up to Rm6, six million rand! I contacted FNB a registered a complaint, as I find this discriminatory, getting the current experimental, the as yet unresearched and undetermined short and long term effects on humans a personal choice! No one has to be "vaccinated", especially with a 98% recovery rate, it contradicts the Nuremburg Code, Helsinki Accord and the specialist, scientist are warning about the rushed and blanket approach. Dr Malone, the inventor of the mRNA method has publicly that the risks, short and long term effects have as yet to still be determined and researched, Dr van den Bosch, the leading virologist in the world has issued the same warning! My point is that it is discriminatory to select certain customers according to criteria which the bank insists is acceptable and promise a reward. That this type of advertising on an app is not acceptable to all the customers and partially false advertising. Rather reduce banking fees and so called "penalties"! Rather ensure the advertising on the banking app is appropriate and honest, that the public promise is truthful like interest rates, pre-approved amounts, ect.
1 reply
56 months ago
The Unlimited: Thievery, fraudulant deductionLSP
I published a previous review to which I got a partial answer. I was contacted by one of their agents around July/August 2021 concerning the offer of insurance as a member of the Department of Defence. I listend to the sales pitch and as I was working alone due to covid arrangements I requested he forward documents providing all the benifits of what this insurance would provide. I researched the company via Google and read the reviews, upon which I sent an e-mail to the company stating I was not interested in the product and that their customer ratings were either poor or questionable. At no time during the conversation did I agree to the insured amount or give authority for a deduction directly from my sslary. I did not provide my banking details so as to avoid unwanted or fraudulent deductions which happened on my October 2021 salary advice. The company apologised inconveince and cancelled a policy I never agreed to or authorised nor accepted. They promised to investigate and provide feedback. It's now day four, still no feedback, refund is still outstanding! They have however stolen R163,00 from my salary!
6 replies
56 months ago
Alexander Forbes: Performance and dedication questioned
My father passed away in early March 2021. After obtaining appointment as executor from the Cape High Court, I proceeded to appoint a qualified attorney to finalize my fathers estate. Alexander Forbes which was managing my fathers provident fund and paying the monthly medical membership contacted my son to inform myself that there remained approximately R15 000, 00 in the fund during 2020. When the claim was submitted to the company with all the required documentation plus more it took the company months to make a decision, one which was not noted or brought to my attention despite having all my contact details. . On both my fathers and mothers death certificates received from Department of Inland affrairs it indicated they were still married, despite them getting a divorce more than 30 years ago. So as executor I was required to submit a sworn statement to confirm they were divorced. I duely did so and provided a copy of my mom's death certificate as she had passed away 10 years prior to my father passing on. I even indicated the lawyer who facilitated the divorce, Mr Shapiro, a very well known divorce lawyer in Pretoria. I further stated that both my partents utilized Mr Shapiro as agreed and that my father agreed to lay no claim on my mothers assets (none at her passing) and was to pay a monthly sum of R500,00 per month to my mother as settelment. Well it's now been more than 6months since the lawyer firm acting on my behalf submitted the further required documentation as requested by Alexander Forbes and still no response or payment received from the company. I am aware of Covid but to use this as an excuse to not deal with and settle matters is unacceptable! I have worked non-stop since March 2020 since the first lock-down started up until my operation 4 weeks ago. This finalization of the estate and required court approval and financial settlements are being delayed and dragged out unneccesarily. I retire shortly and was considering this company to invest a portion of my retirement income but I have to reconsider and give my financial advisor notice that if a company cannot perform and execute simple administrative duties I would rather invest elsewhere.
1 reply
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