Horrible horrible horrible

What a horrible experience 😣 I made an enquiry with the lodge as I wanted to spend a day there to celebrate my birthday. I asked on their WhatsApp number to book for a party of 5 for horse riding and was told “no need to book, just pitch” and we did exactly that. On arrival, we spoke to the gentleman at the gate, informed him of what we planned, and he okayed everything so we paid for everything with him, he then informed us that we would be able to go for horse riding at 14:30 and he would call us. We asked him how the seating arrangements work and he said he would sat us up, we waited for 5 minutes eventually found a tent, and he changed his tune saying we must find our own table and set up, which we did. 20 minutes later, we go back to him to find out what time we are leaving for the horse riding “ I will call you” was his response again. The driver finally came to collect us after 15:00, we drove for about 5 minutes or so, we get to the horse riding place only to be told they do not have horses for us as they were not told about our coming there and that they need time to prepare horses and they close at 4pm, mind you it’s already 15:30. We drove over an hour to get there, drove on a horrible gravel road only for us to not even do what we went there for. Definitely would not recommend this place. The swimming pools are dirty, the play areas need a lot of improvement and also your staff need training on how to provide customer service. Also they delete comments of bad reviews