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Phezisa M
Active since Mar 2015
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5 reviews1 month ago
Refund withheld after misrepresented BMW returned – WeBuyCars Dome
I am extremely frustrated with the way WeBuyCars at the Dome branch is handling my case. In February, I purchased a BMW that was advertised as a 328i, but it turned out to actually be a 316i. This is a clear case of misrepresentation. On 2 March, I formally logged a complaint and submitted all requested documentation to my assigned case manager, Yvonne Engelbrecht. After providing proof of the incorrect advertising, I returned the vehicle to the Dome branch on 6 March. Despite the fact that WeBuyCars has had the vehicle back for 10 days, they are still holding my refund. Communication has been extremely poor. Since the complaint was logged, Yvonne has only responded three times — twice to request documents and once with a brief message stating: “Your cancellation request is still under review. I will update you with feedback once received.” Since then, all my emails and calls have been ignored. On 11 March, I was informed that the refund process would take 3–5 working days. That timeframe has effectively passed, yet there has been no payment and no communication. This situation is unacceptable. I am currently without a car and without my money, despite returning the vehicle promptly once the misrepresentation was confirmed. This appears to be a clear violation of the Consumer Protection Act (South Africa) and contradicts the December 2025 Consent Order signed between WeBuyCars and the National Consumer Commission regarding consumer complaints and fair conduct. If this matter is not resolved immediately, I will have no choice but to escalate it further with the National Consumer Commission, the Motor Industry Ombudsman of South Africa, and pursue additional remedies available to me under the Consumer Protection Act (South Africa).
159 replies
39 months ago
Horrible horrible horrible
What a horrible experience 😣 I made an enquiry with the lodge as I wanted to spend a day there to celebrate my birthday. I asked on their WhatsApp number to book for a party of 5 for horse riding and was told “no need to book, just pitch” and we did exactly that. On arrival, we spoke to the gentleman at the gate, informed him of what we planned, and he okayed everything so we paid for everything with him, he then informed us that we would be able to go for horse riding at 14:30 and he would call us. We asked him how the seating arrangements work and he said he would sat us up, we waited for 5 minutes eventually found a tent, and he changed his tune saying we must find our own table and set up, which we did. 20 minutes later, we go back to him to find out what time we are leaving for the horse riding “ I will call you” was his response again. The driver finally came to collect us after 15:00, we drove for about 5 minutes or so, we get to the horse riding place only to be told they do not have horses for us as they were not told about our coming there and that they need time to prepare horses and they close at 4pm, mind you it’s already 15:30. We drove over an hour to get there, drove on a horrible gravel road only for us to not even do what we went there for. Definitely would not recommend this place. The swimming pools are dirty, the play areas need a lot of improvement and also your staff need training on how to provide customer service. Also they delete comments of bad reviews
0 replies
39 months ago
I am beyond ****ed, horrible service
Horrible horrible service. I ordered my parcel from spec savers and they decided to use CourierIt as the delivery company. My parcel was supposed to be delivered on the 18th, the following day, one of the agents called to confirm whether I had received it and I informed him I had not, and he claimed he will follow up and revert to me and never did. I called on the 20th to get feedback, the lady I spoke to also same the same thing as the previous agent, again, no feedback received. It is now the 23rd, I have called over 5 times, they kept dropping my call, eventually when I was able to go through, spoke to another agent who said he will escalate the issue and revert to me within 30 minutes. I waited for 2 hours and called them again, struggling to get through for 15 minutes, got through an agent who also was unable to give me any feedback. How did the driver lose the parcel? What is so hard about giving honest feedback?
0 replies
45 months ago
Horrible service, I want my refund
If I could give it a -100 rating I would do that. If you ever have to travel with this bus, PLEASE DONT! On departure to EC. The bus was supposed to leave Midrand at 18:30, which it did, then it was supposed to leave park station at 19:30, we ended up leaving at 9pm, we stood outside the bus for close to 2 hrs with no one saying anything. I was supposed to take a bus from Butterworth to Midrand on the 8, I got to the station and the bus did not arrive, eventually I got through to the call centre lady on what’s up and she could not be bothered at all, she told me to go to Queenstown which is 2 hours away from where I was supposed to take the bus, I ended up not being able to get there and eventually had to take a taxi from butterworth, so I now spent 1200 on a trip that was supposed to cost me R600… I want my refund!
0 replies
135 months ago
Worst customer service
I called MTN Last week Tuesday to do a SIM swap, the indian lady I spoke to (who was very rude)said I couldn't do SIM swap as I had an contract with Altech Autopage.. I called autopage and they confirmed I did not have a contract with them.... it's been over a week going back and forth with mtn agents and to this day I still do not have a number. What can I do because I cannot change my number. I'm more than frustrated now.
76 replies
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