Blood Stained Sheet | Lack of care

From an email sent to Tsogo Sun Caledon as well as the headoffice sent on the 6th of Jan for which I still await a response.

"I would just to bring to the attention to whomever it may concern about the disappointing stay we had on the 31st of December in room 210.

Check In Despite check in time being at 2pm, we were told that the room was not ready and that someone will call us when it is ready. At 2:45 we made our way to reception to find out if the room was ready and we were told no again. After requesting for someone to please go and check, we eventually found out that the room was indeed ready but "someone forgot to update the system". Meaning, if we did not come to check ourselves, we would have not received the call.

The Room When opening the bed we realised that the top sheet had a fresh blood stain. When speaking to reception, we were informed that housekeeping has already gone and there is nothing that can be done, and we should let someone know in the morning. To be expected to pay money to sleep in a bed with blood stains feels unacceptable and quite disgusting by all standards. I asked if we can at least get a new sheet, I was then handed a new one and expected to change it myself, however, lucky me, the new sheet was also stained.

We also had an issue with the main light that was constantly flashing. Again, told to inform someone the next morning. "

If you would like to see some proof of the above mentioned, the email that is currently being ignored contains them all.

The rest of the hotel was fine, but dropping down to a 1 star due to the blatant lack of care and communication.