Tsogo Sun Caledon
Unclaimed Business
|2|3 Reviews (last 12 months)|This business does not respond to reviews
Tsogo Sun Caledon
Unclaimed Business
|2
3 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
2|3 Reviews
Sep '25 - Aug '26
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Nawaal D
1 reviews | Active since Mar 2021
24 Apr 2026, 20:19
WORST NIGHT'S SLEEP BY FAR!
My husband, baby and I recently stayed at the Caledon Hotel and Spa for a much needed rest and relaxation trip. We were placed in the absolute worst room, right next to the reception area with a closed connecting door to an adjacent room. At 1:15am we were woken by loud conversation between a guest and the reception staff that continued for almost half an hour. I could practically hear everything. Our sleep was completely disrupted, but worst still, at 4:15am we were woken by loud screaming and shouting by the guests in the adjacent room. Due to the connecting door the room was not even slightly sound proof and I could hear them in the bathroom, speaking and shouting, cell phones going off and even them using the wardrobe. This went on for almost 2 hours despite me informing reception and the staff going to investigate the noise. By this time it was morning and we had almost no sleep, feeling sick, upset and exhausted despite paying for a night of rest and relaxation. It is absolutely shocking and unacceptable that Caledon Hotel places paying guests in rooms that are almost inside public areas and with connecting doors to other guests. It was my worst sleep experience in any hotel by far.
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Nawaal D
1 reviews | Active since Mar 2021
24 Apr 2026, 20:19
WORST NIGHT'S SLEEP BY FAR!
My husband, baby and I recently stayed at the Caledon Hotel and Spa for a much needed rest and relaxation trip. We were placed in the absolute worst room, right next to the reception area with a closed connecting door to an adjacent room. At 1:15am we were woken by loud conversation between a guest and the reception staff that continued for almost half an hour. I could practically hear everything. Our sleep was completely disrupted, but worst still, at 4:15am we were woken by loud screaming and shouting by the guests in the adjacent room. Due to the connecting door the room was not even slightly sound proof and I could hear them in the bathroom, speaking and shouting, cell phones going off and even them using the wardrobe. This went on for almost 2 hours despite me informing reception and the staff going to investigate the noise. By this time it was morning and we had almost no sleep, feeling sick, upset and exhausted despite paying for a night of rest and relaxation. It is absolutely shocking and unacceptable that Caledon Hotel places paying guests in rooms that are almost inside public areas and with connecting doors to other guests. It was my worst sleep experience in any hotel by far.
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Lorne S
1 reviews | Active since May 2024
24 Jan 2026, 23:52
Tsogo Sun Casino hotel reception-Caledon - service seems non existentxistent
Tried multiple walking 15 minutes to see if I can get a massage. Unsuccessful. Busy they say. Unlikely. Prices for R60 double what it is in Cape Town. Phoned. No answer at Caledon Casino hotel . Emailed. No answer. Contacted reception for manager. No-one called back. Possibly with Casino license moving to Somerset West after 10 years of applying. What's left with possible upgrades to rooms and Spa service delivery will improve from almost zero to something significant. Constructive criticism from a pensioner who has been to very many Spas in the past
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Lorne S
1 reviews | Active since May 2024
24 Jan 2026, 23:52
Tsogo Sun Casino hotel reception-Caledon - service seems non existentxistent
Tried multiple walking 15 minutes to see if I can get a massage. Unsuccessful. Busy they say. Unlikely. Prices for R60 double what it is in Cape Town. Phoned. No answer at Caledon Casino hotel . Emailed. No answer. Contacted reception for manager. No-one called back. Possibly with Casino license moving to Somerset West after 10 years of applying. What's left with possible upgrades to rooms and Spa service delivery will improve from almost zero to something significant. Constructive criticism from a pensioner who has been to very many Spas in the past
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