TS
Tsogo Sun Caledon
Unclaimed Business
TS
Tsogo Sun Caledon
Unclaimed Business
3 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#9
in Travel & Vacation
NPS Score
-100
Recommended: Unlikely
Review Distribution
2|3 Reviews
May '25 - Apr '26
5(0%)
4(33.3%)
3(0%)
2(0%)
1(66.7%)
5(0%)
4(33.3%)
3(0%)
2(0%)
1(66.7%)
Frequently Asked Questions About Tsogo Sun Caledon
Tsogo Sun Caledon has a TrustIndex of 0 out of 10 on Hellopeter, based on 3 reviews in the last 12 months. Hellopeter has tracked Tsogo Sun Caledon across 4 total reviews. How is the TrustIndex calculated? →
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceLS
Lorne S
1 reviews | Active since Jan 2020
24 Jan 2026, 21:52
Tsogo Sun Casino hotel reception-Caledon - service seems non existentxistent
Tried multiple walking 15 minutes to see if I can get a massage. Unsuccessful. Busy they say. Unlikely. Prices for R60 double what it is in Cape Town. Phoned. No answer at Caledon Casino hotel . Emailed. No answer. Contacted reception for manager. No-one called back. Possibly with Casino license moving to Somerset West after 10 years of applying. What's left with possible upgrades to rooms and Spa service delivery will improve from almost zero to something significant. Constructive criticism from a pensioner who has been to very many Spas in the past
Helpful (0)
|Replies (0)LS
Lorne S
1 reviews | Active since Jan 2020
24 Jan 2026, 21:52
Tsogo Sun Casino hotel reception-Caledon - service seems non existentxistent
Tried multiple walking 15 minutes to see if I can get a massage. Unsuccessful. Busy they say. Unlikely. Prices for R60 double what it is in Cape Town. Phoned. No answer at Caledon Casino hotel . Emailed. No answer. Contacted reception for manager. No-one called back. Possibly with Casino license moving to Somerset West after 10 years of applying. What's left with possible upgrades to rooms and Spa service delivery will improve from almost zero to something significant. Constructive criticism from a pensioner who has been to very many Spas in the past
0
Replies (0)KC
Karyn C
1 reviews | Active since Jan 2020
6 Aug 2025, 11:33
A Nice Break
My partner and I went for a 2-night mid-week stay in July 2025. The hotel had the best bed, pillows and linen. The view of the fields and mountains was so beautiful to wake up to each morning. The spa and treatments were good. The staff were genuinely friendly and helpful. The loss of one star is there are aspects of the hotel that are tired. The shower was hot and cold, without adjusting the taps. The Victorian bath and the pools, sauna, etc could do with an overhaul, and a good clean. Pool side service of drinks would be a nice touch, instead of guests bring their own choice of plastic bottle.
Helpful (0)
|Replies (0)KC
Karyn C
1 reviews | Active since Jan 2020
6 Aug 2025, 11:33
A Nice Break
My partner and I went for a 2-night mid-week stay in July 2025. The hotel had the best bed, pillows and linen. The view of the fields and mountains was so beautiful to wake up to each morning. The spa and treatments were good. The staff were genuinely friendly and helpful. The loss of one star is there are aspects of the hotel that are tired. The shower was hot and cold, without adjusting the taps. The Victorian bath and the pools, sauna, etc could do with an overhaul, and a good clean. Pool side service of drinks would be a nice touch, instead of guests bring their own choice of plastic bottle.
0
Replies (0)BK
GF
Gershwin F
1 reviews | Active since Jan 2020
8 Jan 2025, 08:27
Blood Stained Sheet | Lack of care
From an email sent to Tsogo Sun Caledon as well as the headoffice sent on the 6th of Jan for which I still await a response. "I would just to bring to the attention to whomever it may concern about the disappointing stay we had on the 31st of December in room 210. Check In Despite check in time being at 2pm, we were told that the room was not ready and that someone will call us when it is ready. At 2:45 we made our way to reception to find out if the room was ready and we were told no again. After requesting for someone to please go and check, we eventually found out that the room was indeed ready but "someone forgot to update the system". Meaning, if we did not come to check ourselves, we would have not received the call. The Room When opening the bed we realised that the top sheet had a fresh blood stain. When speaking to reception, we were informed that housekeeping has already gone and there is nothing that can be done, and we should let someone know in the morning. To be expected to pay money to sleep in a bed with blood stains feels unacceptable and quite disgusting by all standards. I asked if we can at least get a new sheet, I was then handed a new one and expected to change it myself, however, lucky me, the new sheet was also stained. We also had an issue with the main light that was constantly flashing. Again, told to inform someone the next morning. " If you would like to see some proof of the above mentioned, the email that is currently being ignored contains them all. The rest of the hotel was fine, but dropping down to a 1 star due to the blatant lack of care and communication.
Helpful (0)
|Replies (0)GF
Gershwin F
1 reviews | Active since Jan 2020
8 Jan 2025, 08:27
Blood Stained Sheet | Lack of care
From an email sent to Tsogo Sun Caledon as well as the headoffice sent on the 6th of Jan for which I still await a response. "I would just to bring to the attention to whomever it may concern about the disappointing stay we had on the 31st of December in room 210. Check In Despite check in time being at 2pm, we were told that the room was not ready and that someone will call us when it is ready. At 2:45 we made our way to reception to find out if the room was ready and we were told no again. After requesting for someone to please go and check, we eventually found out that the room was indeed ready but "someone forgot to update the system". Meaning, if we did not come to check ourselves, we would have not received the call. The Room When opening the bed we realised that the top sheet had a fresh blood stain. When speaking to reception, we were informed that housekeeping has already gone and there is nothing that can be done, and we should let someone know in the morning. To be expected to pay money to sleep in a bed with blood stains feels unacceptable and quite disgusting by all standards. I asked if we can at least get a new sheet, I was then handed a new one and expected to change it myself, however, lucky me, the new sheet was also stained. We also had an issue with the main light that was constantly flashing. Again, told to inform someone the next morning. " If you would like to see some proof of the above mentioned, the email that is currently being ignored contains them all. The rest of the hotel was fine, but dropping down to a 1 star due to the blatant lack of care and communication.
0
Replies (0)