WORST NIGHT'S SLEEP BY FAR!

My husband, baby and I recently stayed at the Caledon Hotel and Spa for a much needed rest and relaxation trip. We were placed in the absolute worst room, right next to the reception area with a closed connecting door to an adjacent room. At 1:15am we were woken by loud conversation between a guest and the reception staff that continued for almost half an hour. I could practically hear everything. Our sleep was completely disrupted, but worst still, at 4:15am we were woken by loud screaming and shouting by the guests in the adjacent room. Due to the connecting door the room was not even slightly sound proof and I could hear them in the bathroom, speaking and shouting, cell phones going off and even them using the wardrobe. This went on for almost 2 hours despite me informing reception and the staff going to investigate the noise. By this time it was morning and we had almost no sleep, feeling sick, upset and exhausted despite paying for a night of rest and relaxation. It is absolutely shocking and unacceptable that Caledon Hotel places paying guests in rooms that are almost inside public areas and with connecting doors to other guests. It was my worst sleep experience in any hotel by far.