Beacon Island Time Share with QVC

I am the “Owner” of Unit 504 at Beacon Island Hotel through Quality Vacation Club (QVC) for the last week in April every year. Leasure Portfolio Association (LPA) has something to do with the bookings of QVC. They also have Gomelo, with whom you can save your week, if you are unable to use it. Beacon Island is in the Southern Sun Group’ In 2023 I was not able to utilise me week, so I offered it to Gomelo and asked them to let me know if the found an occupant. As they did not get back to me, I offered the Unit to a friend of mine and gave him all the necessary documentation and also informed Beacon Island that my friend would be occupying the Unit. When my friends arrived, there was panic at reception. The Unit had been rented out to someone else and they hurriedly readied a “Stock Room” for them. I contacted Beacon Island and QVC to enquire how they could allocate my unit to another family without my knowledge. Beacon Island blamed Gomelo. Gomelo had not been informed and still had my Unit on their books. I contacted Southern Sun, and LPA and everyone passed the buck. At the end of the day Beacon Island made money out of my Unit but would not admit it. Eventually I gave up on the investigation because it was just a big cover up. Guess what! I personally checked in on Saturday 20 April 2024 to find out that my Unit was AGAIN allocated to someone else. Between all the parties I would like an explanation of how this is possible.