TS
Tsonga Sun Beacon Island Hotel
Unclaimed Business
TS
Tsonga Sun Beacon Island Hotel
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#9
in Travel & Vacation
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Emma R
1 reviews | Active since Jan 2020
8 Oct 2024, 07:02
Honest and excellent service
The staff are very honest - I forgot my handbag in the restaurant and the next morning I could retrieve it from the friendly staff. We enjoyed our week there tremendously, with all the amenities and games like Bingo etc to play, it was excellent.
Helpful (0)
|Replies (0)ER
Emma R
1 reviews | Active since Jan 2020
8 Oct 2024, 07:02
Honest and excellent service
The staff are very honest - I forgot my handbag in the restaurant and the next morning I could retrieve it from the friendly staff. We enjoyed our week there tremendously, with all the amenities and games like Bingo etc to play, it was excellent.
0
Replies (0)DS
David S
1 reviews | Active since Jan 2020
22 Apr 2024, 07:58
Beacon Island Time Share with QVC
I am the “Owner” of Unit 504 at Beacon Island Hotel through Quality Vacation Club (QVC) for the last week in April every year. Leasure Portfolio Association (LPA) has something to do with the bookings of QVC. They also have Gomelo, with whom you can save your week, if you are unable to use it. Beacon Island is in the Southern Sun Group’ In 2023 I was not able to utilise me week, so I offered it to Gomelo and asked them to let me know if the found an occupant. As they did not get back to me, I offered the Unit to a friend of mine and gave him all the necessary documentation and also informed Beacon Island that my friend would be occupying the Unit. When my friends arrived, there was panic at reception. The Unit had been rented out to someone else and they hurriedly readied a “Stock Room” for them. I contacted Beacon Island and QVC to enquire how they could allocate my unit to another family without my knowledge. Beacon Island blamed Gomelo. Gomelo had not been informed and still had my Unit on their books. I contacted Southern Sun, and LPA and everyone passed the buck. At the end of the day Beacon Island made money out of my Unit but would not admit it. Eventually I gave up on the investigation because it was just a big cover up. Guess what! I personally checked in on Saturday 20 April 2024 to find out that my Unit was AGAIN allocated to someone else. Between all the parties I would like an explanation of how this is possible.
Helpful (0)
|Replies (0)DS
David S
1 reviews | Active since Jan 2020
22 Apr 2024, 07:58
Beacon Island Time Share with QVC
I am the “Owner” of Unit 504 at Beacon Island Hotel through Quality Vacation Club (QVC) for the last week in April every year. Leasure Portfolio Association (LPA) has something to do with the bookings of QVC. They also have Gomelo, with whom you can save your week, if you are unable to use it. Beacon Island is in the Southern Sun Group’ In 2023 I was not able to utilise me week, so I offered it to Gomelo and asked them to let me know if the found an occupant. As they did not get back to me, I offered the Unit to a friend of mine and gave him all the necessary documentation and also informed Beacon Island that my friend would be occupying the Unit. When my friends arrived, there was panic at reception. The Unit had been rented out to someone else and they hurriedly readied a “Stock Room” for them. I contacted Beacon Island and QVC to enquire how they could allocate my unit to another family without my knowledge. Beacon Island blamed Gomelo. Gomelo had not been informed and still had my Unit on their books. I contacted Southern Sun, and LPA and everyone passed the buck. At the end of the day Beacon Island made money out of my Unit but would not admit it. Eventually I gave up on the investigation because it was just a big cover up. Guess what! I personally checked in on Saturday 20 April 2024 to find out that my Unit was AGAIN allocated to someone else. Between all the parties I would like an explanation of how this is possible.
0
Replies (0)PJ
Paulette J
1 reviews | Active since Jan 2020
31 Oct 2020, 11:56
Location only advantage
Food very average. Service poor. Incorrect billing. Not impressed.
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Paulette J
1 reviews | Active since Jan 2020
31 Oct 2020, 11:56
Location only advantage
Food very average. Service poor. Incorrect billing. Not impressed.
0
Replies (0)TR
T R
1 reviews | Active since Jan 2020
26 Jul 2020, 14:07
Tsonga Sun Unfair Business Practice
I have sent urgent emails regarding my Time Share, for the last 5 months, and if fact the last 5 years, I have been ignored by Beacon island hotel Timeshate staff. Again now in 2020 I have called, emailed with no response from BI. The only correspondance is the monthly bill stating that a additional fee will apply if not paid 90 days in advance. Hello..so they need never respond and can still charge customers a fee, why would they ever reply....This, in not way, is Fair Business Practice I totally agree with the other complaint posted, as per below.. NEVER AGAIN WILL I EVER BRING MY FAMILY BACK HERE TO THIS ESTABLISHMENT! And will pass ON this horrible experience of mine through many social platforms... as it is simply NOT ACCEPTABLE.
Helpful (0)
|Replies (0)TR
T R
1 reviews | Active since Jan 2020
26 Jul 2020, 14:07
Tsonga Sun Unfair Business Practice
I have sent urgent emails regarding my Time Share, for the last 5 months, and if fact the last 5 years, I have been ignored by Beacon island hotel Timeshate staff. Again now in 2020 I have called, emailed with no response from BI. The only correspondance is the monthly bill stating that a additional fee will apply if not paid 90 days in advance. Hello..so they need never respond and can still charge customers a fee, why would they ever reply....This, in not way, is Fair Business Practice I totally agree with the other complaint posted, as per below.. NEVER AGAIN WILL I EVER BRING MY FAMILY BACK HERE TO THIS ESTABLISHMENT! And will pass ON this horrible experience of mine through many social platforms... as it is simply NOT ACCEPTABLE.
0
Replies (0)