Dyson USA needs a better agent in South Africa

I have been struggling to get hold of the Dyson agent in South Africa. I placed an order and these are not cheap devices and I have had no feedback. Nothing. No order number. I tried to contact them and the number is either always engaged or nobody is there to answer. This is ********** customer service. Dyson USA need to find another agent in SA. I once called them and managed to speak to someone to ask about an additional battery for my vacuum cleaner. I was told to contact them back in February. I don't understand, why not take my number. Now they've taken my money and ghosted me. Its like these people never work.