SP
Samantha P
Active since Nov 2012
57
Reviews
0
Industries
Reviews
57 reviews3 months ago
Dyson USA needs a better agent in South Africa
I have been struggling to get hold of the Dyson agent in South Africa. I placed an order and these are not cheap devices and I have had no feedback. Nothing. No order number. I tried to contact them and the number is either always engaged or nobody is there to answer. This is ********** customer service. Dyson USA need to find another agent in SA. I once called them and managed to speak to someone to ask about an additional battery for my vacuum cleaner. I was told to contact them back in February. I don't understand, why not take my number. Now they've taken my money and ghosted me. Its like these people never work.
0 replies
4 months ago
Not so Super balist after all
So, I placed and order. Before I placed the order, I went to the account profile to update my address. I could only see my contact number, name and e mail address. My mail addresses weren’t visible. I thought that the interface would enable me to select an address to send the item to. Nope, that did not happen and when I called to change my address, I am told it can’t happen. Now this is not my fault. The process flow is flawed as well as the superbalista GUI. Not sure why usability is not tested before systems go live and now I must pay the price. And the business is not adaptable. Those that don’t adapt , die.
0 replies
6 months ago
CUSTOMER SERVICE LESSONS ANYONE?
I ordered lunch about an two hours ago. I check my app, it says my order was delivered. No, it wasn't. My order never came. So I go onto the APP to get help. Surprise, Surprise, an inefficient robot that can't help me. No telephone number to speak to a person to resolve this. Someone stole either from the restaurant, from Uber or Me. They say they refunded me. I gave a tip, the tip wasn't refunded. No one deserves a tip in this instance. The point is I wanted food. Uber Easts and Uber is too busy taking my money to provide me with a person to speak to.
0 replies
7 months ago
Discovery Bank Unable to Assist after their Security systems are compromised.
I just had a payment go off on a virtual card that I did not authorise whilst I was driving. So I call discovery ***** line. I get transferred from person 1 to person 2 to person 3. I selected ***** as the issue I am having. Not one of the people I spoke to is able to help me. They told me I have to get a letter from Apple. I mean seriously what is Discovery doing about the increase in ***** cases. This is the second time this has happened to me. And they can't help me.
106 replies
9 months ago
***** on a mass scale
Be very very careful citizens of the world. This company goes around deducting money from cards for which they've not been authorised to do so. When I contacted SteamGames they were so flippant, dismissive and non-chalant about this despite my bank confirming with me that they have a myriad of such cases from SteamGames. SteamGames aka Valve do nothing to prevent this or mitigate this.
0 replies
9 months ago
NCR handing out customer data to ************ businesses
The National Credit Regulator is Giving out my information to people offering Debt Review. I receive Robocalls regularly and then when I ask the people where they are getting my information, they tell be the National Credit Regulator Database. The agents then put the phone down in my ear
0 replies
10 months ago
True North Debt Review operates outside South African law
This company has called me and got my information and my personal information against my will or knowledge which is against South African law. When I asked the lady where she got my information, she said a database. I have opted out of all marketing. First of All, I am not under debt review. Secondly. She put the phone down in my ear when I asked her which company is selling my information. I have opted out of All Marketing.
0 replies
10 months ago
Respect of Privacy Violated and Lack of Transparency
I keep receiving unsolicited calls and WhatsApp messages from someone named Paloma Tait. I suspect that KW Clockwork and RealNet are working together, despite appearing to be separate entities. From my experience, they are acting dishonestly. I have opted out of unsolicited marketing calls and messages, yet this company continues to obtain my property details and my contact numbers from the deeds office. I have never used them before. One of Paloma’s messages even included an instruction to type "STOP" to opt out, which I did—yet she continued to contact me. Out of frustration, I called the Dealer Principal at KW Clockwork, since the number Paloma used to contact me was associated with that agency. However, the Dealer Principal denied that Paloma worked there and claimed she was with RealNet instead. When I asked how someone not affiliated with KW Clockwork could be using their office number, she was evasive. After I provided the contact number used by Paloma, the Dealer Principal (Diane) admitted that it does, in fact, belong to them. Following this, I contacted Paloma again. She told me her Dealer Principal had just reached out to her—which aligns with Diane having contacted her after our conversation, further confirming their connection. Paloma has also **** about this being her first time contacting me. I have WhatsApp evidence proving otherwise, including a message she responded to earlier today, clearly referencing a specific property of mine from her previous whatsapp messages. These repeated contacts, the misinformation, and their tactics show a lack of transparency and respect for my privacy.
53 replies
14 months ago
Standard Bank selling my personal information without consent to DC Credit Protect.
I have explicitly signed out of all marketing calls. I have three home loans with ABSA, Standard Bank and FNB. Today I received a marketing call from DC Credit Protect (Pty) Ltd and when I asked how they got my information, put the phone down on me. They had all my accounts, my id number. How is the POPI act protecting me here. Why are the banks selling my information to these people.
127 replies
14 months ago
ABSA, FNB and Standard bank selling my information without permission
I have explicitly signed out of all marketing calls. I have three home loans with ABSA, Standard Bank and FNB. Today I received a marketing call from DC Credit Protect (Pty) Ltd and when I asked how they got my information, put the phone down on me. They had all my accounts, my id number. How is the POPI act protecting me here. Why are the banks selling my information to these people.
198 replies
Review Distribution
5 Star
6 (10.526315789473685%)
4 Star
1 (1.7543859649122806%)
3 Star
0 (0%)
2 Star
4 (7.017543859649122%)
1 Star
46 (80.70175438596492%)