TM
Tuna Marine Foods
Unclaimed Business
TM
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceDF
Daphne F
1 reviews | Active since Jan 2020
4 May 2018, 15:37
Rotten Olives from Tuna Marine
On 26th January 2018, I was having a braai with family and decided to make a greek salad. I had 2 packets of Tuna Marine Calamata Olives in the cupboard, but on opening them, most of them were soft and mushy and looked awful. I phoned the contact number on the back of the packet and spoke to a lovely lady named Mia. She told me she handled the initial enquiry and then passed the information across to the relevant person - namely the rep for this area Kathryn - who would take over the query and contact me within a day or so. On 27th February I again contacted Mia, and she was astonished that no-one had come back to me. The olives' manufacturing date was 31.8.17 and the BB date 31.8.20. Up to today, 4th May 2018, nobody has bothered to contact me so obviously they are not interested. In future I will not buy their product again, as their after sales service is non-existant.
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Daphne F
1 reviews | Active since Jan 2020
4 May 2018, 15:37
Rotten Olives from Tuna Marine
On 26th January 2018, I was having a braai with family and decided to make a greek salad. I had 2 packets of Tuna Marine Calamata Olives in the cupboard, but on opening them, most of them were soft and mushy and looked awful. I phoned the contact number on the back of the packet and spoke to a lovely lady named Mia. She told me she handled the initial enquiry and then passed the information across to the relevant person - namely the rep for this area Kathryn - who would take over the query and contact me within a day or so. On 27th February I again contacted Mia, and she was astonished that no-one had come back to me. The olives' manufacturing date was 31.8.17 and the BB date 31.8.20. Up to today, 4th May 2018, nobody has bothered to contact me so obviously they are not interested. In future I will not buy their product again, as their after sales service is non-existant.
0
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Stuart H
1 reviews | Active since Jan 2020
31 Oct 2017, 10:54
Calamata Olives
My wife and I recently opened a Calamata Olive Pitted pack from Tuna Marine which we often purchase. The olives were added to our usual salad. However the taste of the olives were terrible and we picked the olives out of the salad and added them to the compost heap. I wrote an e-mail to the company giving the packaging/Best before dates. A prompt reply from Lutfie Abrahams, the Production Manager, expressed regret at our disappointment and offered a replacement pack which I naturally accepted and supplied my address. Yesterday a courier delivered a box of replacement products to my home. 3 pitted olives as well as other associated products. A pleasant attitude to a consumer! I'm satisfied and naturally will continue purchasing the product. Well done Tuna Marine and Luftie.
Helpful (0)
|Replies (0)SH
Stuart H
1 reviews | Active since Jan 2020
31 Oct 2017, 10:54
Calamata Olives
My wife and I recently opened a Calamata Olive Pitted pack from Tuna Marine which we often purchase. The olives were added to our usual salad. However the taste of the olives were terrible and we picked the olives out of the salad and added them to the compost heap. I wrote an e-mail to the company giving the packaging/Best before dates. A prompt reply from Lutfie Abrahams, the Production Manager, expressed regret at our disappointment and offered a replacement pack which I naturally accepted and supplied my address. Yesterday a courier delivered a box of replacement products to my home. 3 pitted olives as well as other associated products. A pleasant attitude to a consumer! I'm satisfied and naturally will continue purchasing the product. Well done Tuna Marine and Luftie.
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Replies (0)