Could be a great business but they chose not to be

To be fair, there are some real positives at Tune Tech. The staff especially the lady at reception are knowledgeable, professional, and easy to deal with. Their communication is excellent, and the claim process with my third-party insurers was genuinely hassle-free.

Unfortunately, the overall experience ended badly.

I took my car in for a service.

The next day after collecting it, my car had to be towed back to Tune Tech due to a major coolant leak, this is a problem that didn't exist prior to taking it for a service.

I was told the main coolant pipe was old and needed replacement. I would have preferred this being picked up during the service, but I accepted that issues can happen and I paid for the repair.

Just over a month later, I received a “refill coolant” notification again.

I contacted Tune Tech calmly, explained the full history, and asked if I could bring the car in hoping they would take into account the money spent and the complications already experienced.

Their response was that there are many other coolant pipes and that I should take it to BMW, as they are not willing (or not able) to assist further.

My issue is simple: there was no attempt to inspect, diagnose, or provide evidence that this new problem isn’t related to the previous repair which should reasonably carry some workmanship warranty. If they do know it’s unrelated, then it suggests they may have been aware of other issues in the cooling system and didn’t communicate that to me at the time.

Either way, refusing to help when a repeat issue appears shortly after a repair is unacceptable. This is part and parcel of doing business, and the customer shouldn’t be left stranded.

Tune Tech has the people and the professionalism to be a standout workshop, but this experience left a bitter taste and I can’t recommend them based on the lack of accountability and aftercare.