Frustrated

I'm a distributor for Tupperware and its been m9nths they are failing is now, they run a special and when you order they tell you that its on shortage you wait for Tuesday come Tuesday still nothing, why are they running soecial while they know that they cannot provide, I feel like I'm failing my customers I'm even scared to advertise. They don't rwfund they want you to take another thing instead of which is wrong you meed to have achoice 8f yoi want to take other things or you want a refund. They should pull up their socks or just close it if they are failing to run it.