Bought a Backpack leave blower on 30/07/25

Bought a Backpack leave blower on 30/07/25. When Unit arrived at my house the Safety shield was broken in 2. I contacted Turfmaster within 5 minutes after opening the box. Sent photos to show broken shield. Not even a response from them. Dead quiet !!! I question their quality control as well as their response to after sales customer care.