booked a flight in August where my family and I were deliberately prevented from boarding despite presenting all required documents

booked a flight in August where my family and I were deliberately prevented from boarding despite presenting all required documents. Staff at King Shaka International Airport acted unprofessionally, placing and then removing tags from our luggage and even suggesting we abandon our bags to board. Supervisor Mr. Huseyin Cepni and staff member Ms. Rowena Sooklal misled us, promising to fix our tickets after their error caused us to miss our flight, yet nothing was resolved. When we rebooked with Emirates, Ms. Sooklal again interfered, telling Emirates staff we lacked documents, despite prior clearance and confirmation from their own manager. This caused unnecessary delays until Emirates corrected the issue and allowed us to fly. As a frequent international traveler, I have never encountered such unprofessional, disruptive, and disrespectful behavior from airline staff. This treatment was unacceptable and demands accountability.