1 reviews | Active since Member
To say that I am APPALLED by this whole experience would be an understatement. 1. We booked through a travel agent who assured us that there would not be an issue with my passport expiring on the 3rd of January, as it must be valid for 90 Days from date of entry. 2. I called the Turkish Embassy to confirm this once I was issued my e-Visa, and they confirmed 90 days from entry was correct. 3. We arrived at the airport and were stopped by a security official named Anita. She looked at my passport, and said “YOU WILL NOT BE FLYING TODAY” Rude and revolting attitude. 4. I then asked to speak to the Supervisor of the Turkish Airline stationed at the check-in counter, and he couldn’t understand why there was an issue with me boarding. 5. He went to Anita and enquired as to what the issue was, and she said I need 150 days on the passport from date of entry, and again reiterating that I would not be flying anywhere, as Anita has the final say… I would HIGHLY RECOMMEND that you allocated a portion of your marketing budget to educating staff at the check-in counter, Turkish Embassy Consular Call Centre Agents, and Travel Agencies across South Africa on the requirements when travelling to Turkey, so this does not happen to anyone else! Below are the costs that we have been charged to date: People carrier transfer: R610.00 Obelisk Hotel & Suites: R12 877.00 Cappadocia Pegasus Cave Hotel: R6 182.00 Ibis Kayseri: R1 312.00 Costa Bitezhan Hotel: R26 484.00 Flight cancellation penalty fees: R5 504.00 Internal flights cancellation penalty fees: R1 152.00 I sent the above to the Management of Turkish Airlines and they haven't bothered to respond