Turner Morris generators and Top Dog Tool Shop

In December 2022 I purchased a brand new 8kVA Turner Morris generator from Top Dog Tool Shop, a Turner Morris agent. This unit came with a one year warranty. In June 2023 the generator suddenly would not start. We established a starter motor problem, so removed it and took it to Knysna Armature Winders. Knysna Armature Winders confirmed it to be a factory fault as a jumper weld on the field coil had broken. I requested a replacement stater motor asap as my business was suffering negative publicity due to loadshedding. I was told by Top Dog they had informed Turner Morris who would phone me. After a few days I purchased a replacement starter motor through Knysna Armature Wonders as I had to protect the reputation of my business. Top Dog then informed me that Turner Morris had agreed to replace the starter motor. I in turn asked for a refund as I already had a replacement and the defective one was to be repaired. I did not want 3. Top Dog said they would inform Turner Morris who would contact me. Since then I have been given the runaround by Turner Morris and Top Dog who have not refunded me or replaced the starter motor. To date I have not received a single phone call from Turner Morris.