Horrid client service

What a TERRIBLE business.I ordered something last week Sunday already,specifically as a Christmas present for someone.Then ,after multiple attempts at trying to reach you by email,I finally got in touch with someone over the phone on Wednesday.Turns out my order has never been processed!Mind you I have paid everything but no confirmation of receipt of payment or anything of the sort,I even sent them a POP .So then this lady tells me they don't have my address,but they can send the parcel via courier the next the....which was last week Thursday....so that it may arrive by Monday,the day before Christmas.Okay fine,I give her my address ,still no feedback or follow up.By Thursday afternoon I still do not have a tracking number or anything.So I call again. "Oh ma'am what's your address please".....*** I gave it to you less than 24 hours ago...."We lost it just give it again" .I gave it again....still no follow up or tracking number or anything.Needless to say it is Christmas today and I had to spend more money to get something else.This kind of conduct is disgusting to say the very least.I personally think you should just close your business because you do not have the foundation to succeed .I do not care if some sorry sod got around to sending that parcel yesterday and am hoping I am fine with receiving it later,I want my money back.Which judging by other comments on your page,is gonna be another hassle.Just DISGUSTING.