Turning Point lacks integrity

During February negotiations were made for the purchase of several tights and tops to be purchased from Turning Point. The date required was the weekend of 13th March for a festival. We were assured that they would be able to do this within an 8 day turnaround. The budget for this was R20k and they brought the invoice in line with this so that they could get the business. The message from them:Please find amended Proforma Invoice , Would you kindly email me the proof of payment in full so that i can process your order asap. in order for you to get it in time. Payment was made immediately. The date was not met but we could use the items for the next festival end April. No communication regarding progress was received. when lock down became evident and the festivals cancelled, we communicated on 23rd March with Turning point to cancel the order and refund the monies. The reply was that this was in production so could not be cancelled. Once businesses were up and running we found that Turning Point were now busy making masks but had not taken the trouble to communicate further regarding the order. Once again on 30th April, we requested that the order be cancelled and the monies refunded. No response was received so we communicated via their web page on 8th May and were told that this was not possible according to them and the order was complete. They were asked to deliver but delayed on this for another week and then decided to finally admit that the order was in fact not complete and agreed to refund the money for the items not as yet completed. They charged R160 to courier the box of completed items and then delayed for another 3 weeks before finally doing the refund of the balance of R5k! Only for use to discover that there was R800 short ! When queried the reply was that they had deducted a cancellation fee! This is not acceptable! They did not cancel the order and insisted that it was complete. To deduct R800 from a R5000 refund! All our small businesses are in distress but there is no integrity in the manner in which Turning Point conducted itself.