TWF Travel
1.7|100 reviews
Responds in 205 hours 25 min
A
Anonymous
1 reviews | Active since Member
24 Dec 2025, 10:14
Quick to book, but don't expect payments to be as per contract
It's not the first time a reviewed this agency. After the first review we received payments on time for a while, and after that it was a struggle to even get a reply on my emails. So, I'm hoping after this review, I will at least get a few months payments on time, before the struggle starts again. Santi and Christiaan were quick to reply to the previous review and made promises about payments that will be on time
My business, Palmhof Chalets in ***amas, have a 30-day contract with TWF Pretoria. They owe me R273K just for October 2025. The total outstanding balance is much more than that. I have sent so many emails requesting payments to be done every month end but never got any response.
For me as a small business owner, that's a lot of expenses to carry, even for 30 days, but that's okay. I'm just asking, please honour our 30-day contract and pay me every month end.
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Replies (53)TWF Travel's replyOfficial
20 Feb 2026, 06:32Good morning, Monica,
Thank you for your email.
Our sincere apologies for the late acknowledgement.
Travel with Flair (TWF) acknowledges receipt of your concern as outlined below. Your complaint has been formally logged with our Customer Care team for investigation.
Our team is currently reviewing the matter to determine the cause of the delay in payment. We understand the importance of timely settlement and are treating this with the necessary urgency.
We will revert with detailed feedback as soon as the investigation has been concluded.
Kind regards,
Customer Care Team
Thank you for your email.
Our sincere apologies for the late acknowledgement.
Travel with Flair (TWF) acknowledges receipt of your concern as outlined below. Your complaint has been formally logged with our Customer Care team for investigation.
Our team is currently reviewing the matter to determine the cause of the delay in payment. We understand the importance of timely settlement and are treating this with the necessary urgency.
We will revert with detailed feedback as soon as the investigation has been concluded.
Kind regards,
Customer Care Team
Best regards,
TWF Travel's reply20 Feb 2026, 06:32
Official
Good morning, Monica,
Thank you for your email.
Our sincere apologies for the late acknowledgement.
Travel with Flair (TWF) acknowledges receipt of your concern as outlined below. Your complaint has been formally logged with our Customer Care team for investigation.
Our team is currently reviewing the matter to determine the cause of the delay in payment. We understand the importance of timely settlement and are treating this with the necessary urgency.
We will revert with detailed feedback as soon as the investigation has been concluded.
Kind regards,
Customer Care Team
Thank you for your email.
Our sincere apologies for the late acknowledgement.
Travel with Flair (TWF) acknowledges receipt of your concern as outlined below. Your complaint has been formally logged with our Customer Care team for investigation.
Our team is currently reviewing the matter to determine the cause of the delay in payment. We understand the importance of timely settlement and are treating this with the necessary urgency.
We will revert with detailed feedback as soon as the investigation has been concluded.
Kind regards,
Customer Care Team
Best regards,