Complaint: Disinfectant Wet Wipes - Lack of Interest In Resolving the Complaint

Good Day

I sent a complaint email to: consumercare@twinsaver.co.za, on 28 October regarding the seal of the Disinfecta Personal Care Wet Wipes. Sandile Magagula responded to me on 29 Oct, even addressing me by wrong name. I have been following up but to no avail.

Sandile Magagula <sandile.magagula@twinsaver.co.za> Attachments Oct 29, 2025, 10:37 AM to Thando, Kefiloe, Pertunia, Nomawonga, me

Good day Jagdish, Thank you for reaching out to us about your concerns with our product. We apologize for any inconvenience or disappointment caused, your satisfaction is our top priority and aim to resolve this issue promptly.

Kindly provide us with below highlighted details to help log an official complaint: • Complainants name, surname, and contact number . (Recorded as Vashnee Govender ) • Picture of the Batch Number (This will either be TGG, TSC or TGN with an alphabet followed by time & date, it can be found on the packaging or inside the core of the toilet paper). Please look on the other toilet rolls for the batch number. • A physical address is required for a sample collection to further investigate on the quality of the product. • Kindly provide the date, store and amount spent on the product. A suitable time range(08:00-17:00) and date (Monday to Friday) for sample collection. Picture of the defective product from different angles. Please refraining from using the product until the investigation has been completed. Apologies for any inconveniences caused.

Your response will be highly appreciated. Regards, Sandile

Vashnee Govender <11vash84@gmail.com> Attachments Wed, Oct 29, 3:02 PM to Sandile, Thando, Kefiloe, Pertunia, Nomawonga I responded with the details required on 29 October but since, the item hasn't been collected and no feedback has been received.

Hi Sandile

Whose Jagdish?

Must the product be collected when the seal is missing as it fell off?

Contact Number as per my signature 0844077363

Image attached for the batch number. I don't see a number starting with TGG, TSC or TGN.

Physical Address: 73 Bosworth Road Alrode Alberton 1449

I purchased the product from Dischem Clearwater or Strubens Valley. Price is the normal selling price.

I don't have the proof of purchase but it can be checked via my Dischem benefit card.

Item can be collected anytime between 10am and 3pm, Monday to Friday.

Images attacGood Day I sent a complaint email to: consumercare@twinsaver.co.za, on 28 October regarding the seal of the Disinfecta Personal Care Wet Wipes. Sandile Magagula responded to me on 29 Oct, even addressing me by wrong name. I have been following up but to no avail.

Sandile Magagula <sandile.magagula@twinsaver.co.za> Attachments Oct 29, 2025, 10:37 AM to Thando, Kefiloe, Pertunia, Nomawonga, me

Good day Jagdish, Thank you for reaching out to us about your concerns with our product. We apologize for any inconvenience or disappointment caused, your satisfaction is our top priority and aim to resolve this issue promptly.

Kindly provide us with below highlighted details to help log an official complaint: • Complainants name, surname, and contact number . (Recorded as Vashnee Govender ) • Picture of the Batch Number (This will either be TGG, TSC or TGN with an alphabet followed by time & date, it can be found on the packaging or inside the core of the toilet paper). Please look on the other toilet rolls for the batch number. • A physical address is required for a sample collection to further investigate on the quality of the product. • Kindly provide the date, store and amount spent on the product. A suitable time range(08:00-17:00) and date (Monday to Friday) for sample collection. Picture of the defective product from different angles. Please refraining from using the product until the investigation has been completed. Apologies for any inconveniences caused.

Your response will be highly appreciated. Regards, Sandile

I responded with the details required on 29 October but since, the item hasn't been collected and no feedback has been received. My complaint has been ignored.

Vashnee Govender <11vash84@gmail.com> Attachments Wed, Oct 29, 3:02 PM to Sandile, Thando, Kefiloe, Pertunia, Nomawonga

Hi Sandile

Whose Jagdish?

Must the product be collected when the seal is missing as it fell off?

Contact Number as per my signature 0844077363

Image attached for the batch number. I don't see a number starting with TGG, TSC or TGN.

Physical Address: 73 Bosworth Road Alrode Alberton 1449

I purchased the product from Dischem Clearwater or Strubens Valley. Price is the normal selling price.

I don't have the proof of purchase but it can be checked via my Dischem benefit card.

Item can be collected anytime between 10am and 3pm, Monday to Friday.

Images attached from all angles.

Vashnee Govender Email: 11vash84@gmail.com