Poor Management at Twinsaver Belville

I have never had to write about Nampak on any level but they have put in place currently a very *********** HR Manager ( called Dominic in the Belville branch who does not know anything about the job she is doing. She has delayed my Mother's Retirement fund from Sanlam because of such incompetence and not knowing how to do her Job. Such behaviour is not exceptable. I need a senior at Twinsaver to tell me how can such a person be put in such a role. These are people's life's we are talking about does this mean the company does not care about their employees.