Don't sign with them, they're no better than Amobia and Sonic. They don't care about their clients and they aren't passionate about their jobs or actually providing a good service.

Outages have skyrocketed in number and their most reason outage that occurred before the Easter weekend has caused a slew of connection issues thereafter. Simply put, TWK has defaulted to the Amobia and Sonic strategy. My connection's latency has been resolved, the routing has been resolved, but the connection sees intermittent timeouts that cause full disconnections. This led me to quit competitive Counter-Strike because at a semi-pro level I couldn't allow myself to compromise my teammate's paths in the SA scene. However this is not just an issue for gamers who don't like timing out, if you were on an important Zoom/MS Teams call or if you were for instance doing an online quiz or exam for university, you would've likely been handed a fat 0. This sort of **** can literally ruin people's education and workflow.

TWK's technicians have clearly given up and I don't blame them as the issue likely cannot be fixed. Do not sign with this ISP under any circumstance. They used to be good but their service has literally fallen off a cliff. And let me reiterate, this is not just the sort of issue that annoys gamers, but these full on timeouts can literally ruin students' studies. This is absolutely ****ing serious and at a time like this at which technicians know people are doing online assessments for university and partaking in online meetings for work, this is something that cannot simply be brushed under the rug. Needless to say I will be ditching these dweebs.