Active since Dec 2016
20
Reviews
0
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Reviews
20 reviews19 months ago
They listen to feedback and are willing to provide customer support when necessary.
I last left a pretty nasty review for FNB - albeit I do feel as though my criticisms were justified. Over the course of the last year or so, I can only praise them. If I can give them one criticism, I think that FNB closing their Neelsie branch in Stellenbosch was a pretty bad call. Now that we've gotten that out of the way; their app has been totally revamped for the better. They've also greatly buffed Share Builder, which was a much-welcomed change. Furthermore, they contacted me before issuing a false EFT reversal that was requested after I'd sold a working item that had been received by the buyer, and even froze my account and conducted monitoring to make sure all was good. FNB is a great bank, and I'd be happy to place them right alongside Nedbank in terms of customer service and features.
53 replies
19 months ago
You can't go wrong purchasing from The Watch Channel.
This review is a bit late, but I wanted to give credit where it's due. I purchased two Tudor timepieces from them at the end of 2023, and I received amazing service from all of their staff members who handled different queries. Both watches were as described, and running quite well. If you have any doubts regarding their reputation, I'd advise you to look them up on Chrono24 and check out their extensive track record with international sales. In my opinion, Watch Channel is right up there with the best of the best in our country in terms of efficiency and trustworthiness.
0 replies
19 months ago
LuxuryTime are trustworthy, and offer great customer service.
I had an exceptional experience dealing with Arno from the LuxuryTime sales team. I enquired regarding an Omega Seamaster, and I was pleasantly surprised at how quickly my email was responded to. Arno answered all of my questions and provided me with images of the watch in question. The sale was processed quickly, the watch was dispatched the following day, and they even respected my request to not polish the watch.
0 replies
31 months ago
Shoddy business practices and questionable behavior by regional manager
Was involved in an altercation with a ****mer in the branch at Waterstone Village in Somerset West, CPT. The individual committed *****, but what I found strange was that they were confident to purchase themselves a coffee. To my surprise, the regional manager claimed that he could not identify me or the ****mer in the footage from the counter. I was even supp**** images of the camera at the exact time stamp that the card transaction took place. Absolutely laughable as you can imagine. Apparently a card transaction can occur without an individual being physically present. His statement: "my cameras don't lie." What an absolute joke.
0 replies
33 months ago
Avoid FNB Share Builder - totally pointless
The Share Builder section of the app is horrifically plagued with technical glitches. This is the first thing you'll notice. The subsection of the app is absolutely not up to scratch for what it is. Furthermore, liquidating any investments will see you giving FNB an absolute bargain. This brings into question what the point of investing on their app even is. The monthly fee for the account is also absolutely ludicrous given the absolutely shocking state of the Share Builder ecosystem. It's an absolute blunder and I don't understand how FNB still offer this service. Honestly feel like I'm being ****med by this point.
60 replies
47 months ago
Somewhat ok ISP, neither here nor there.
To start off with, their sales and account staff are actually competent and I haven't run into any weirdness with regards to billing as of yet. Every issue we've queried thus far has been resolved to some degree in that department. Internet-wise their fiber backbone is somewhat more stable that some wireless ISPs I've had in the past as I haven't experienced many outages or intermittent timeouts as of yet. The reason for my rating is that their wireless service has a standard of latency and jitter that compares pretty similarly to LTE. I'm not sure exactly why, but the line maxes out under extremely brief period of bandwidth use. This is something I've tested on two different PC motherboards as well as my laptop. There isn't really any means of you controlling it. Your connection kinda just maxes out randomly as different apps send and receive packets, and latency is thus quite horrendous and rather inconsistent. This makes it virtually impossible to game on Herotel's wireless (less possible than in comparison to LTE even). From a pure technical standpoint their wireless is good enough for the average user who needs to attend online classes/meetings (some drops in signal), do browsing, watch YT/Netflix, and do other non-latency-dependent tasks. That's about it. They're somewhat okay as an ISP, but if you game then definitely don't even attempt to sign with them.
0 replies
53 months ago
Fixed LTE should be avoided (I genuinely implore you to look elsewhere), and their support staff are of the worst I've ever come across.
It's been a month thus far with MTN fixed LTE on their new 30Mbps uncapped package. Prior to load shedding, it was relatively consistent with 45-50 ping to CPT (I live in Stellenbosch), and the download speed stayed relatively close to 30Mbps for the most part. During and after load shedding (the latter part of November) it's been quite awful. I seldom hit the 30Mbps we pay for and support has been completely useless. A support agent responded to a ticket exclaiming that our tower had had an outage on the day that I emailed in (I was seeing 500+ ping spikes and crazy low bandwidth). Even still I tried to express that the connection was still not hitting full speed and that we obviously elected to pay for this more expensive package for the extra bandwidth. I would fully understand if it fluctuated between 20-30Mbps, but I've literally been seeing sub 10Mbps. This is awful and when combined with fluctuating latency and jitter, it makes the connection quite unpleasant to use. Until MTN have expanded their infrastructure to accommodate for the network load, this is not an option. Absolutely do not sign up for the fixed LTE package, and if you do, be conservative. Even if they report you can get up to 40Mbps, assume you're never going to see it as fixed LTE users get lower priority on towers per one of the commenters on downdetector.co.za (would explain a hell of a lot as the connection is better around 1 AM-5 AM).
0 replies
54 months ago
Horrible carrier, essentially robbed me of funds twice. This time around not even a tax invoice was sufficient to prove the purchase was made successfully.
I’m absolutely sick of them by this point. For the second time now, I’ve had an amount come off my card with no reflection of whatever balance I purchased. This time around I actually managed to grab the tax invoice as the payment didn’t even have any weird delays or anything. It was a smooth transaction with no errors whatsoever. Honestly can’t understand this. Speaking to their support staff means absolutely nothing. I tried going to their Twitter support because I couldn’t seem to get on the phone with a real human. I keep telling them over and over that I have the tax invoice, and I kept having to play their stupid games asking me for random screenshots of stupid **** such as payment SMS notifications. Eventually it seems that after all my stupid efforts having to verify that I’m the SIM owner and after I satisfied them with regards to me actually have made the purchase that all was done. Next thing I know their stupid support staff member is trying to get me to email in a bank statement for a transaction that literally occurred earlier today, thereby I don’t have a bank statement that encompasses today’s date (Nedbank things). I do however show them that the other staff member or whatever, seemed to be happy with my evidence from my banking app, as well as the tax invoice that I literally showed them. What the hell is the point of a tax invoice if your company doesn’t deem it as sufficient proof of payment? Like are you ****ing serious guys? You guys are not as bad as CellC with the crazy contract stuff they pulled with us in 2011-2012, but you guys are certainly up there. **** carrier with absolutely incompetent staff, a stupid automated voice assistant that doesn’t work, and you can’t even head to a physical branch to get this sort of query rectified.
106 replies
59 months ago
Speedy and good service, No complaints from my side with regards to my first purchase from them.
I placed my order for a router that was heavily discounted on a Sunday. The sales rep who handled my order is named Jay, and he honestly did a great job. The router was picked up by Aramex on the Tuesday and arrived on the Thursday morning (with the Wednesday being a public holiday).
0 replies
60 months ago
It seems as though TWK are no longer operational, very unfortunate indeed.
TWK are no longer responding to us and we have been attempting to contact them via a multitudes of platforms, and through a few individuals who are responsible for operations. Unfortunately it doesn’t seem as though they are operating any longer, as connection issues seem to be more prevalent than not, and connection is offline almost as often as it is online. Their technicians as and support staff have not been responding to tickets and I guess this confirms our suspicions that TWK are no longer operational or are at the very least, in some form of disarray. At this point I’m not sure if many of their employees still work there as they seem to be totally unresponsive. It is very unfortunate to see such a great ISP historically fall like this and I really wish them their staff members the best in their future ventures. I no longer know whether or not it is safe to continuing paying them and will need to take this further with the ombudsman in order to avoid any hiccups. It certainly doesn’t appear as though their service is still operational though.
0 replies
Review Distribution
5 Star
7 (35%)
4 Star
0 (0%)
3 Star
2 (10%)
2 Star
2 (10%)
1 Star
9 (45%)