DAYLIGHT *******

We were locked out of our home late on a Friday night and called Two Cousins Locksmiths. We were told the call-out fee was R295 and that additional charges would apply, but no quote or estimate was provided despite me asking before work started.

After about 1.5 hours, I received an invoice for R5,100, later reduced to R4,800. When I contacted the office at around 23h30 and explained that I was willing to pay but needed assistance, I was told that if payment was not made immediately the technician would lock up again.

Despite explaining that I was with my children and it was close to midnight, the technician was instructed to re-lock the house, leaving us stranded and forced to find alternative accommodation.

This experience felt coercive and completely unacceptable. Customers should be informed of costs upfront and not left without access to their homes as leverage for payment.