Avoid.

I had to chase constantly to confirm they had received my payment. They broke several special items from people who had passed away but I never got upset about it as I know life happens and they couldn't replace these anyway. Then I realised my coffee machine was broken and I asked if they could use insurance to replace it.

The coffee machine was packed the day of the move. They had packed up the rest of the house the day before. I had no boxes and no packing tape, they did the whole house. My daughter and a friend were there at the site and I was at the other. They said they watched the team pack the coffee machine into a box. It arrived sealed on my side. The machine was thrown into a box without any packing materials and on top of other loose items. It was ruined. I immediately got in touch with the team because I had confirmed they had insurance. I figured it would be fine. They did both the move and the pack and I had booked these both separately so surely the moving insurance would cover it?

What followed was awful. I chased for two months and kept being told they would get back to me. They never did. I kept reminding and asking. I published a review on Hello Peter and they told Hello Peter to take it down. I was told that they never packed it and so it wasn't covered - but even if that was the case, it was broken in transit which is a different insurance. I even asked for a copy of the insurance and they refused to give it to me. Thing is, both my daughter and friend saw them pack it on the day. While I respect this is a 'he said, she said' situation, I didn't have any boxes or packing tape because they packed my house so how come the machine arrived in a closed, sealed box?

I think the thing that upset me the most is that the person I dealt with kept forgetting to come back to me (or refusing to) and then when I posted the Hello Peter review he told me 'he was going to help me but now he won't'. I posted the review two months after I'd flagged the problem. Don't use them - they rushed my move, broke my things and then were awful about it afterwards. Not a single apology. Things break, that's life, but the way it is handled afterwards is what counts.