Two Mountains
1.2|347 reviews
Responds in 43 hours 17 min
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Malepanta M
1 reviews | Active since Member
27 Jan 2026, 08:26
Two mountains poor customer service
i made a payment of my policy to two mountains on the 31 of Dec 2025 when i check on th payment i used same reference number but with different amount i send and email and whatsapp to two mountains informing them about the error of the reference to info @ two mountains and Thabang requesting them to allocate the payment to the correct policy since well the premium is still the same to my surprise i receive sms that my policy is about to lapse i must make the payment to my policy
Dear Two mountains client, Please note that your Policy TU116710 is about to Lapse. contact us on 0800668539. if you've paid kindly ignore.
Good morning Thabang
Hop this email find you well, I made the error with the reference number when I made the payment I have two policies with two mountains so I made two payment with same reference number can the payment be allocated to TU127610
Thabang Moswana Wed, Jan 7, 6:20 AM to Support, Innocent, me
Good morning.
FYA
this is the response from Thabang then he kept quiet now the have the quads to tell me that my policy is about to lapse whereas they did not entertain my request, this a poor customer service
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Replies (56)Two Mountains's replyOfficial
27 Jan 2026, 10:21 Dear MP Morake,
We hereby acknowledge receipt of your complaint submitted to our department, TMU005004.
Our team will review the details thoroughly and provide updates on the progress of your complaint in due course. Should you have additional information to submit, kindly forward it at your earliest convenience.
Thank you for bringing this matter to our attention.
Kind regards,
Two mountains’ Complaints Department
We hereby acknowledge receipt of your complaint submitted to our department, TMU005004.
Our team will review the details thoroughly and provide updates on the progress of your complaint in due course. Should you have additional information to submit, kindly forward it at your earliest convenience.
Thank you for bringing this matter to our attention.
Kind regards,
Two mountains’ Complaints Department
Best regards,
Two Mountains's reply27 Jan 2026, 10:21
Official
Dear MP Morake,
We hereby acknowledge receipt of your complaint submitted to our department, TMU005004.
Our team will review the details thoroughly and provide updates on the progress of your complaint in due course. Should you have additional information to submit, kindly forward it at your earliest convenience.
Thank you for bringing this matter to our attention.
Kind regards,
Two mountains’ Complaints Department
We hereby acknowledge receipt of your complaint submitted to our department, TMU005004.
Our team will review the details thoroughly and provide updates on the progress of your complaint in due course. Should you have additional information to submit, kindly forward it at your earliest convenience.
Thank you for bringing this matter to our attention.
Kind regards,
Two mountains’ Complaints Department
Best regards,