MM
Malepanta M
Active since May 2017
35
Reviews
0
Industries
Reviews
35 reviews3 months ago
Two mountains poor customer service
i made a payment of my policy to two mountains on the 31 of Dec 2025 when i check on th payment i used same reference number but with different amount i send and email and whatsapp to two mountains informing them about the error of the reference to info @ two mountains and Thabang requesting them to allocate the payment to the correct policy since well the premium is still the same to my surprise i receive sms that my policy is about to lapse i must make the payment to my policy Dear Two mountains client, Please note that your Policy TU116710 is about to Lapse. contact us on 0800668539. if you've paid kindly ignore. Good morning Thabang Hop this email find you well, I made the error with the reference number when I made the payment I have two policies with two mountains so I made two payment with same reference number can the payment be allocated to TU127610 Thabang Moswana Wed, Jan 7, 6:20 AM to Support, Innocent, me Good morning. FYA this is the response from Thabang then he kept quiet now the have the quads to tell me that my policy is about to lapse whereas they did not entertain my request, this a poor customer service
56 replies
10 months ago
CCCPE8338966/CCCPE28338962
we have a funeral policy that we took in 2008 with old mutual to our surprise we receive the call that the policy owe for 5 months in 2023 and 4 months in 2024 to my understanding of insurance if the policy owes more than 3 months it lapses we went to old mutual offices in Cosmo city we were given an email to request policy information which will show the premium, i have send an email on the 9th of June 2025 i receive auto reply starting that my query will be attended to in 48 hours today is the 6th day of 48 hours we are still waiting for old mutual customer care to get back to us.
53 replies
15 months ago
Jimmy from game mall of the North
we bought a fridge cash at game store Mall of the North on the 21st of December 2024, we experience the problem with the fridge we contated the store we were told to come to the store with the receipt, spokes to the sales person who sold the fridge for us his name is Matsea Ratsoma, he advise that they will send the technician to check on the fridge the technician come 2nd week of Jan the query was lodged before new year, then i contacted games last week i spoke to Matsea he advise that he is unable to make a decision he referred me to Jimmy the manager, jimmy also advise that he will log another call for the exchange of the fridge, now he says he log another call for the technician to came for the second time, what different will it make if the technician came but the fridge is still not working, its hard for them to give us the new fridge because we bought it for cash, we have to many a follow up with them after a week to check the status of our query they didn't even bother to call us an update us because they have already ate the incentives for cash sale that they made if it was on credit then we decided not to pay for something that is not working they were going to call us about the outstanding premium, this is not fair
53 replies
22 months ago
Sandile Mpofana <support@onairtv.co.za> Date: Wed, Nov 30, 2022 at 9:07 AM Subject: Re: Ticket [#3652826] - (ref3646543
Good afternoon onairTV is still refusing to assist us with the query regarding their decoder that need to be collected, below is their responds and the proof of communication that we have with them since 2022, they are insisting that the current decoder and the skynet is saying that the client has cancel the collection how can we still sending them emails for collection from November 2022 until January 2023 if we have cancelled the collection. ------- Forwarded message --------- From: Sandile Mpofana <support@onairtv.co.za> Date: Wed, Nov 30, 2022 at 9:07 AM Subject: Re: Ticket [#3652826] - 7408016154088 (ref3646543) To: <ptshabane@gmail.com> Good morning Patrick Thank you for contacting ON AIR TV, Kindly note the proof of payment has been handed over to Operation Department for cancellation. Thanking you in advance. Kind regards On AIR TV On Fri, 25 Nov at 1:11 PM , Patrick Tshabane <ptshabane@gmail.com> wrote: Good day Please receive proof of payment from Mr Lucas Morake as promised 3652826:1178426 -------- Forwarded message --------- From: Sandile Mpofana <support@onairtv.co.za> Date: Thu, Dec 1, 2022 at 9:11 AM Subject: Re: Ticket [#3652826] - 7408016154088 (ref3646543) To: <ptshabane@gmail.com> Good morning Patrick Kindly note the courier has been dispatched to collect the item. Kindly be advised collection is 7/14 working days. Thanking you in advance Kind regards On AIR TV On Wed, 30 Nov at 9:07 AM , Sandile Mpofana <support@onairtv.co.za> wrote: Good morning Patrick Thank you for contacting ON AIR TV, Kindly note the proof of payment has been handed over to Operation Department for cancellation. Thanking you in advance. Kind regards On AIR TV On Fri, 25 Nov at 1:11 PM , Patrick Tshabane <ptshabane@gmail.com> wrote: Good day Please receive proof of payment from Mr Lucas Morake as promised 3652826:1178426 i have confirmed to cancel after proof of payment now they create their own stories
53 replies
22 months ago
IGNITION ULTRA
on air tvdstf contacted us regarding the promotion of the new decoder, they did deliver the decoder and advise that they will install the decoder not mentioning extra cost then, they did deliver the decoder, then we contacted them on the 05/ 01/2023 to come and collect the decoder they promise to come but did not come, i have send an email several times requesting them to collect the decoder to date the decoder is still at my place whose fold is that now they have handed us to ignition Ultra. Priscilla Morake <pmorake79@gmail.com> Thu, Jan 5, 2023, 9:57 AM to dstv Kindly attend to the above urgently The arrangements has been made since last year for the decoder to be returned But it was not collected and you guys keeps on debiting the money from my account, I um not happy with the service that I received from you You left me with no choice but to take the matter further to hello Peter to notify anyone who might be interested with you service to know what level of the service should they expect from you guys Below is the collect address to collect your decoder 27 Mopipi crescent Tirong ext 15 Kyasands 2188 0649084117
53 replies
23 months ago
Medication
My partner was involved in car accident after his discharge the hospital has advised that his script for medication was send to Medipost pharmacy, going forward they will deliver his medication on a monthly basis last month they have send incomplete medication advising us that they are our of stock for that particular medication, then I called again now they are saying they are still waiting for authorisation how possible is that because last month they were out of stock, now it was schedule for the 22nd of May its almost a month that he was without the medication, they are still going to send the same medication again, every time we must call to inquire, if they was any outstanding balance they were gonna call and ask when can we make the payment
0 replies
24 months ago
CCCNM2643789
old mutual tax free investment customer service is pathethic i have send contacted old mutual customer care informing then that would like to surrender my policy i was given an email address to sent my request in writing i send it on the 03rd of April 2024 on the 05th of April a receive an email with the documents that i have to fill and sign i did that and sent it to old mutual on the 09th i receive another email with missing information i did provide and sent it back for processing Monday the 15th a contacted them i was told that the policy went for auditing my money will be paid by Wednesday nothing has been paid a called now waited for 30 minutes after speaking with one of their consultant that was checking then she dropped my call, why must we suffer with what i have been sacrificing for so many months now i have to battle to get my payback, old mutual customer service is very bad i need my money, on
53 replies
24 months ago
Funeral policy
i have a funeral policy with metropolitan life for 12 years now i receive i receive as sms that my policy is in arears i made 3 payment and send through proof of payment contacted them to confirm the proof of payment it was acknowledged now they send an email starting that the cannot not allocate my payment without proper information of which i have provide them with, why are they not reversing my money if that was the case their customer service is pathetic
53 replies
25 months ago
Personal loan
FNB has deducted my money twice i conducted them today i spoke to Thulisile she advise that she is transferring to the right department then a hold spoke to Eunice she also transferred me again then i spoke to Mayla Witte she said i must call tomorrow because the money took 24 hours to reflect were are i bank with fnb how possible is that FNB is falling me every month i had to have the run around with them concerning my money this is pathetic.
53 replies
26 months ago
FNB PERSONAL LOAN
I HAVE AN EXISTING PERSONAL LOAN WITH FNB THE DEBIT ORDER WHEN TH ROUGH ON THE 29TH OF FEB THIS MORNING AGAIN THE DEBIT ORDER ON THE 05TH WITH THE SAME PREMIUM WHEN I CONTACT THE FNB CALL CENTRE I WAS TOLD THAT IT WILL TAKE 5 WORKNG DAYS FOR THE DEBIR ORDER TO BE REFUNDED INTO MY BANK ACCOUNT HOW POSSIBLE IDS THAT I WAS DOUBLE DEBITED FOR THE ACCOUNT THAT WAS NOT IN ARRERAS I SPOKE TO MPHO KLOLOWA THE CONSULTANT WHO REFUSE TO TRNASFER MY CALL TO HIS SUPERIOR, FNB CUSTOMER CARE IS PATHETHIC
56 replies
Review Distribution
5 Star
3 (8.571428571428571%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (8.571428571428571%)
1 Star
29 (82.85714285714286%)