Two Mountains
1.2|347 reviews
Responds in 43 hours 17 min
MA
Marche A
1 reviews | Active since Member
12 Mar 2026, 17:59
Unauthorised policy
Someone from two mountains signed my grandmother up for policy she never gave consent nor authorised and I sent numerous emails and phoned for them to cancel the policy and refund her money but they very dismissive and makes empty promises,first they said they will refund her within 7 days and now it's 7 days later and they yet have another excuse say now they can't seem to allocate the premium yet they have the policy number,it's wrong to **** the elderly like this ,can someone please do something about this
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Replies (106)Two Mountains's replyOfficial
16 Mar 2026, 08:58Dear Marche Amos, Your complaint TMU005332 is currently under review by our Complaints Department. Our team is actively investigating the matter to ensure a comprehensive resolution. We will communicate the findings and any subsequent actions once the review is complete. Should you have further information to provide, please do not hesitate to contact us. We appreciate your patience and understanding. Kind regards, Complaints Department
Best regards,
Two Mountains's reply16 Mar 2026, 08:58
Official
Dear Marche Amos, Your complaint TMU005332 is currently under review by our Complaints Department. Our team is actively investigating the matter to ensure a comprehensive resolution. We will communicate the findings and any subsequent actions once the review is complete. Should you have further information to provide, please do not hesitate to contact us. We appreciate your patience and understanding. Kind regards, Complaints Department
Best regards,
MA
Marche A's updateReviewer Update
18 Mar 2026, 08:31You guys are lying once again,this should have been resolved long ago ,each time I'm given excuses still waiting on the refund and I hope you guys cancelled my grandma policy,what you guys are doing is wrong and *****ulent ,this company will never prosper because you guys are ****ming people.
MA
Marche A's update18 Mar 2026, 08:31
Reviewer Update
You guys are lying once again,this should have been resolved long ago ,each time I'm given excuses still waiting on the refund and I hope you guys cancelled my grandma policy,what you guys are doing is wrong and *****ulent ,this company will never prosper because you guys are ****ming people.