BAD SERVICE AND DISSAPOINTING CONCERNS

On the 16th of September at about 15h00 I parked my vehicle in front of entrance 11. When I got out of my car the security guard was standing there and when I got back at the car after a hour and a half. When I was still searching for my keys my daughter said that the car is open, but with packages still in the car we got in and left. When I got hom I realised that my laptop was not in the car and only then we noticed that we got remoted jacked. I lodge a claim with Naked Insurance for the laptop although there was much more in my bag. They requested me to send them footage of the incident. My husband went to the centre and spoke to a Quinton to get footage. When I followed up he was very rude and said that he had more important issues to attend to. I then phoned the manager of the centre and they got him to call me back. he said that it is against there policy to give me footage but he will see what he can do. Today it is almost a month later and still no answer. My insurance declined my claim because I could not provide them with the footage and now I have to replace the laptop and other valuables because the centre does not want to assist. I am very dissapointed in them and heard about a few other people that is also unhappy. How can we go there again and trust that we will be save?