Game Tyger Valley Centre

Hi

Good day

On the 11th of June 2023 I upgraded(A24) one of my Vodacom contracts at Game Tyger Valley center. The deal included Samsung Galaxy A24 plus a R5000 game voucher with Free buds live worth R3000 as advertised. See the attached. I received the phone and the R5000 voucher as soon as the deal was approved but was advised that I need to go to Vodacom or Samsung where I will be assisted with getting the Buds live delivered to to my home. When we registered the phone on Samsung members app the consultant at Vodacom Tyger valley advised the deal was not loaded properly by the Game cellular consultant hence I do not qualify for the free buds live. When I approached the consultant at game, I was advised there was issue or problem with regards to the adverti*****t.ie There was supposed to be a Watch also with the deal and that's why I can't claim for the Buds live. I am not interested in the watch, I am would like to know how I am going get the buds air as per adverti*****t.

Please advise soonest as I have been back and forth from Game to Vodacom trying to resolve this issue. The above email was sent 11th of June and and while I have been contacted by both Game Tyger valley and the service or customer care department numerous times, the issue is still unresolved. I have all the supporting documents. From what I can gather, this deal was not advertised properly as per T and Cs of Samsung. No one wants to admit to this. This could be due to lack of following procedure or lack of training. Can we please resolve this matter urgently!