Active since Dec 2016
6
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Reviews
6 reviews14 months ago
Poor and unprofessional service
Hi I had a Absa personal loan that was in arrears and was handed over to MBD. I settled the outstanding balance in June 2022. Over the past two and half years I have received numerous letters(emails) from MBD and even had the sheriff of the court knocking on my door with regards to this. The most recent email was sent last night. I have sent the proof of payment as well as a letter from Absa stating that the account is up to date. Can you please resolve this matter and stop harassing me with your emails? Over the last 2 years i have been back and forth communicating but it seems every time it comes back. I am not going to name and shame the people that i dealt with hence I would like a letter confirming that I will not receive these threatening emails anymore.
53 replies
17 months ago
Poor/No Customer Care
On the 12th of October 2024 I bought 5l Fired Earth Ultra Pave Red at Builder's Express N1 city. The paint was intended for my stoep area. I app**** the first coat on the 25th and the second coat on the 26th of October 2024. The following day the paint started to peel off. On the 30th of October I took the remainder of the paint in to the store. The manager of the store was kind enough to document everything on a return slip as the paint counter was closed already and assured me that the Fired Earth rep will be in contact with me. Sadly, no one contacted me, hence I went in on the 1st of November. I met the Fired Earth rep who assured me that the call was logged and for the latest by the following Tuesday someone will be in contact with me. I went again the following Wednesday and I am just given empty promises. To this day' no one from Fired Earth has contacted me. This is very unprofessional and there is total lack of customer support or care. Over the years I have used a lot of Fired Earth's products but I am really disappointed in how you treat your customers. And it is not so much about product failure but it just bad customer service.
71 replies
32 months ago
Game Tyger Valley Centre
Hi Good day On the 11th of June 2023 I upgraded(A24) one of my Vodacom contracts at Game Tyger Valley center. The deal included Samsung Galaxy A24 plus a R5000 game voucher with Free buds live worth R3000 as advertised. See the attached. I received the phone and the R5000 voucher as soon as the deal was approved but was advised that I need to go to Vodacom or Samsung where I will be assisted with getting the Buds live delivered to to my home. When we registered the phone on Samsung members app the consultant at Vodacom Tyger valley advised the deal was not loaded properly by the Game cellular consultant hence I do not qualify for the free buds live. When I approached the consultant at game, I was advised there was issue or problem with regards to the adverti*****t.ie There was supposed to be a Watch also with the deal and that's why I can't claim for the Buds live. I am not interested in the watch, I am would like to know how I am going get the buds air as per adverti*****t. Please advise soonest as I have been back and forth from Game to Vodacom trying to resolve this issue. The above email was sent 11th of June and and while I have been contacted by both Game Tyger valley and the service or customer care department numerous times, the issue is still unresolved. I have all the supporting documents. From what I can gather, this deal was not advertised properly as per T and Cs of Samsung. No one wants to admit to this. This could be due to lack of following procedure or lack of training. Can we please resolve this matter urgently!
0 replies
70 months ago
Poor Service
Good day In June I enquired about canceling one of my contracts. I was given a commitment amount to pay, into an account supplied by Cell C consultant using the cell phone number as reference. Few days later around mid June I phoned in as instructed by the Cell C to confirm the cancelation as the money takes a day or two to reflect on Cell C's system. I was told the contract will be canceled and that the debit order will go off as per normal irrespective of the cancelation as it was raised already and in the process already. End of July the debit order went off but it was less the amount that I paid in. When I enquired about this after lengthy discussion about the issue I was told that it will be canceled with immediate effect and that I will receive an sms notification. In the last two day I have phoned twice and nothing was done about it. Only now it was escalated to the relavant department. This is unacceptable to say the least. Yes I can understand if the first consultant did not allocate the money for the cancelation but the second consultant should have resolved the issue especially after they reviewed all the recordings. I have been a loyal customer for over 10 years and always defend Cell C when comparisons are made. Please rectify with immediate effect.
53 replies
111 months ago
POOR PATHETIC SERVICE
<p>This is the second time that I had to turn to Hello Peter regarding account issues with telkom. Can you please resolve an issue regarding a Showmax account that has been cancelled in December 2016 because I am still paying for this service/account and from my new bill I see I am going to pay again end of March.</p> <p> </p> <p>Secondly, I opened a new data line with router (deal of the month FEB2017) on 19 March 2017 and was told by the sales lady that I am not liable for any connnection fees/sim connection fees etc but I see I am billed for R200 for connection fees. I was only liable for a pro rated amount .</p> <p> </p> <p>Thirdly I received a call from a telkom today 7th March 2017 around 14h00 regarding the cancellation of my 3gig data and Showmax account. When I tried to explain myself regarding the Showmax account she put the phone down in my face while I was still talking. The only thing she was interested in was for me not to cancell my account by offering me free data after wich I have explained to her that I have upgraded with telkom's deal of the month.</p> <p> </p> <p> </p> <p>kind regards</p> <p>charles</p> <p> </p>
56 replies
114 months ago
Poor service
<p>Can you please cancel shomax that is billed from Telkom account. I have made numerous attempts but no no avail. This is unacceptable. It's been three months already. I have never used shomax and have not signed up for a data deal with Telkom for the use of shomax. Can please resolve the issue immediately ie cancel shomax as I am billed via Telkom. Can somebody please give a breakdown of my account for the last three months. The references are ********** 2 & ********** 6.</p>
56 replies
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1 Star
6 (100%)