

Replied to 25% of negative reviews
Reply time on negative reviews: 264 hours 22 min
TrustIndex
0
Ranking
#2
in Other
Avg Reply
264h 22m
NPS Score
-100
Recommended: Unlikely
Replied to 25% of negative reviews
Reply time on negative reviews: 264 hours 22 min
May '25 - Apr '26
Fired Earth Paint has a TrustIndex of 0 out of 10 on Hellopeter, based on 5 reviews in the last 12 months. They reply to 25% of negative reviews, typically within 264 hours 22 min. Hellopeter has tracked Fired Earth Paint across 53 total reviews. How is the TrustIndex calculated? →
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
Jeepers am I disappointed in this product. I would simply not recommend it, the paint just tears off the floor, after the first week. We did it exactly as it said we should. I now have to pay my builder another invoice to remove and redo the floors. Products are sold by Builders warehouse, not a great product at all. I may as well used normal paint.
1 reviews | Active since Jan 2020
Jeepers am I disappointed in this product. I would simply not recommend it, the paint just tears off the floor, after the first week. We did it exactly as it said we should. I now have to pay my builder another invoice to remove and redo the floors. Products are sold by Builders warehouse, not a great product at all. I may as well used normal paint.
1 reviews | Active since Jan 2020
Hi, I purchased 30 20L containers of house paint to paint my house. My entire house was painted with Fired Earth, so I have been loyal. The paint is good, however I could not afford to also paint my roof tiles as I needed 2 x 20L drums and the labor cost would have extended beyond my budget, so I only purchased you Damp X roof sealer to seal all the tiles that needed it. I really loved your sealer as it was the exact color of my current terracotta roof tiles, so it blended perfectly, However it is not UV proof and fades to a much lighter color after 2 months, leaving my roof looking like a patch job. I had to repaint with Damp X again but again it faded. Thus a 3 star. Now I purchased a different 5L roof paint and hoped it would match and it now looks worse. I am throwing money away. Could you at least give me 2 x 5L terracotta roof paint, if it does not fade like your sealer, and if it is a dark terracotta color similar to dampx, so that I can try to fix. I did support your brand extensively as you can see.
1 reviews | Active since Jan 2020
Hi, I purchased 30 20L containers of house paint to paint my house. My entire house was painted with Fired Earth, so I have been loyal. The paint is good, however I could not afford to also paint my roof tiles as I needed 2 x 20L drums and the labor cost would have extended beyond my budget, so I only purchased you Damp X roof sealer to seal all the tiles that needed it. I really loved your sealer as it was the exact color of my current terracotta roof tiles, so it blended perfectly, However it is not UV proof and fades to a much lighter color after 2 months, leaving my roof looking like a patch job. I had to repaint with Damp X again but again it faded. Thus a 3 star. Now I purchased a different 5L roof paint and hoped it would match and it now looks worse. I am throwing money away. Could you at least give me 2 x 5L terracotta roof paint, if it does not fade like your sealer, and if it is a dark terracotta color similar to dampx, so that I can try to fix. I did support your brand extensively as you can see.
1 reviews | Active since Jan 2020
Trying to use the Blendd Cement range (Exclusive to Builders). Its ridiculous. The second time I am using it and EVERY builders has 1 or 2 bottles, their online stock register is wrong. Have driven around JHB trying to find the "stir the pot" colour. Fired Earth can only be contacted online - no phone number! Crazy guys - you can do better than this.
1 reviews | Active since Jan 2020
Trying to use the Blendd Cement range (Exclusive to Builders). Its ridiculous. The second time I am using it and EVERY builders has 1 or 2 bottles, their online stock register is wrong. Have driven around JHB trying to find the "stir the pot" colour. Fired Earth can only be contacted online - no phone number! Crazy guys - you can do better than this.
1 reviews | Active since Jan 2020
I recently gave a great review about the Ultimate Coat which I used to paint furniture with. Whilst it was a lovely product to work with I am incredibly disappointed in the durability of this paint ! It has already scratched so badly - merely in using the drawers - scratches at the slightest touch ! Unfortunately I have to change my review on this product.
1 reviews | Active since Jan 2020
I recently gave a great review about the Ultimate Coat which I used to paint furniture with. Whilst it was a lovely product to work with I am incredibly disappointed in the durability of this paint ! It has already scratched so badly - merely in using the drawers - scratches at the slightest touch ! Unfortunately I have to change my review on this product.
1 reviews | Active since Jan 2020
I am so surprised to read all the negative reviews here - but they seem to be about other products from Fired Earth. I purchased a tester pot of Fired Earth Ultimate Coat to paint furniture. The product is absolutely superb ! Luxurious and fabulous to work with. I have painted loads of furniture using other brands and I can honestly say that this product is the absolute best ! I can highly recommend it - the finish on my table is tops !
1 reviews | Active since Jan 2020
I am so surprised to read all the negative reviews here - but they seem to be about other products from Fired Earth. I purchased a tester pot of Fired Earth Ultimate Coat to paint furniture. The product is absolutely superb ! Luxurious and fabulous to work with. I have painted loads of furniture using other brands and I can honestly say that this product is the absolute best ! I can highly recommend it - the finish on my table is tops !
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