TAH | The Animal Hospital and Vetshop
Claimed Business
TAH | The Animal Hospital and Vetshop
Claimed Business
5 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#14
in Health & Medical
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.8|5 Reviews
Jun '25 - May '26
5(20%)
4(0%)
3(0%)
2(0%)
1(80%)
5(20%)
4(0%)
3(0%)
2(0%)
1(80%)
Frequently Asked Questions About TAH | The Animal Hospital and Vetshop
TAH | The Animal Hospital and Vetshop has a TrustIndex of 0 out of 10 on Hellopeter, based on 5 reviews in the last 12 months. Hellopeter has tracked TAH | The Animal Hospital and Vetshop across 93 total reviews. How is the TrustIndex calculated? →
Recent reviews (5)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceLC
Lizelle C
1 reviews | Active since Jan 2020
3 Feb 2026, 15:57
Never Again- horrible care and service
Our dog Loki went for a simple procedure at the end of Nov 2025 to treat one toe nail. The cost was R7,000+. Apparently they were going to remove the nail in order to solve the problem. They never did, the nail was just cut off against the skin, completely regrew in one month and we are sitting with the same problem. TAH jist cares about making money and not about the animals. They charged me R700 to change a bandage a week later. When I called today to see the vet who performed the procedure I was told it is “almost impossible” , I will have to see someone else. The receptionist, Zelda, also didmt even give me a chance to explain anything or what happened. I will definitely not support them again. I shoudld have listened to all the bad reviews I received from them. They even lost my ****orkers cat a couple of years ago when they left a window open where the cat was held. Absolutely appalling!
Helpful (0)
|Replies (0)LC
Lizelle C
1 reviews | Active since Jan 2020
3 Feb 2026, 15:57
Never Again- horrible care and service
Our dog Loki went for a simple procedure at the end of Nov 2025 to treat one toe nail. The cost was R7,000+. Apparently they were going to remove the nail in order to solve the problem. They never did, the nail was just cut off against the skin, completely regrew in one month and we are sitting with the same problem. TAH jist cares about making money and not about the animals. They charged me R700 to change a bandage a week later. When I called today to see the vet who performed the procedure I was told it is “almost impossible” , I will have to see someone else. The receptionist, Zelda, also didmt even give me a chance to explain anything or what happened. I will definitely not support them again. I shoudld have listened to all the bad reviews I received from them. They even lost my ****orkers cat a couple of years ago when they left a window open where the cat was held. Absolutely appalling!
0
Replies (0)MM
Mike M
1 reviews | Active since Jan 2020
23 Jan 2026, 10:31
"Profit over animal welfare."
My veterinarian scheduled an appointment for my dog, but unfortunately, he became extremely ill. The afternoon before the appointment, I cancelled via WhatsApp. The next morning, I called to reschedule, but instead of helping, they insisted on sending an ambulance. While my dog was very sick, unable to stand, and vomiting, he was not on his deathbed and did not require emergency transport. The call ended there. Later, I was shocked to receive an email demanding urgent payment. I was blindsided for several reasons: The Cancellation Policy: I cancelled the day before, yet they app**** a "24-hour notice" clause strictly. Lack of Follow-up: They never contacted me to check why I missed the appointment, which I consider poor service. Upselling over Care: They insisted on an expensive ambulance service—with exorbitant costs due to the distance—instead of asking about his symptoms or simply postponing the visit. They eventually handed the matter over to a lawyer and attempted to issue a summons. Ultimately, I chose to pay their fee, the lawyer's fees, and the recovery costs, as this was cheaper than hiring my own attorney and far less stressful. The moral of the story: They are supposed to care for animals and accommodate unfortunate circumstances, not demand payment for services never rendered. This may not have happened to you yet, but I definitely do not recommend their services. Money is clearly their priority. While we all work for a living, I believe in honesty and flexibility—values I offer my own clients, but which were not extended to me. "DEFINITELY NOT RECOMMENDED"
Helpful (0)
|Replies (0)MM
Mike M
1 reviews | Active since Jan 2020
23 Jan 2026, 10:31
"Profit over animal welfare."
My veterinarian scheduled an appointment for my dog, but unfortunately, he became extremely ill. The afternoon before the appointment, I cancelled via WhatsApp. The next morning, I called to reschedule, but instead of helping, they insisted on sending an ambulance. While my dog was very sick, unable to stand, and vomiting, he was not on his deathbed and did not require emergency transport. The call ended there. Later, I was shocked to receive an email demanding urgent payment. I was blindsided for several reasons: The Cancellation Policy: I cancelled the day before, yet they app**** a "24-hour notice" clause strictly. Lack of Follow-up: They never contacted me to check why I missed the appointment, which I consider poor service. Upselling over Care: They insisted on an expensive ambulance service—with exorbitant costs due to the distance—instead of asking about his symptoms or simply postponing the visit. They eventually handed the matter over to a lawyer and attempted to issue a summons. Ultimately, I chose to pay their fee, the lawyer's fees, and the recovery costs, as this was cheaper than hiring my own attorney and far less stressful. The moral of the story: They are supposed to care for animals and accommodate unfortunate circumstances, not demand payment for services never rendered. This may not have happened to you yet, but I definitely do not recommend their services. Money is clearly their priority. While we all work for a living, I believe in honesty and flexibility—values I offer my own clients, but which were not extended to me. "DEFINITELY NOT RECOMMENDED"
0
Replies (0)LR
Lindie R
1 reviews | Active since Jan 2020
6 Jan 2026, 19:07
Formal Complaint: Unprofessional Conduct, Misdiagnosis and Lack of Communication – TAH Bellville
I am writing to formally lodge a complaint regarding the unacceptable level of service, lack of communication, and alarming misdiagnosis we experienced during our first visit to TAH Bellville with our new puppy. From the moment we arrived, the experience was deeply distressing. We waited for approximately three hours without any updates or communication regarding our puppy’s condition. Despite repeatedly asking for information, no one informed us what was happening. It was only after I raised my voice and demanded clarity that we were finally called in. When we eventually saw the veterinarian, we were told that our puppy had broken bones and that he would probably need to be put down, pending further scans. We were informed that these scans would be done and that we would receive a call the following morning. Our puppy was kept overnight, leaving us extremely distressed but trusting that we would be contacted as promised. The following morning, we received no phone call, no update, and no communication whatsoever. We were completely in the dark. Out of concern, we contacted the breeder, who drove all the way from Herm**** to meet us at TAH Bellville at 11:00. Even then, we waited almost another hour before being seen. When we were finally called in, it was not by a veterinarian but by a nurse, who informed us that our puppy was not high risk, that they could not determine what was wrong, and yet advised us to take him to a specialist. This directly contradicted the previous evening’s diagnosis and raises serious concerns. How can a puppy go from “broken bones and likely euthanasia” to “not high risk” without any explanation, diagnosis, or prognosis after nearly 24 hours in your care? During this entire period, no clear diagnosis, treatment plan, or explanation was provided. We effectively spent almost 24 hours at or waiting on TAH Bellville and left with no answers. Due to the confusion and lack of confidence in the care provided, the breeder requested that the puppy be released and took him back to Herm**** for a second opinion. At another veterinary practice, the issue was diagnosed as an infection. I cannot adequately express how disturbing it is to consider that we were advised that euthanasia might be the best option, when in reality the condition was treatable. Had we followed the initial advice given to us, a healthy puppy could have been unnecessarily put down. This experience represents the worst level of service and professionalism I have ever encountered at a medical or veterinary facility. The lack of communication, contradictory information, failure to diagnose, and the emotional distress caused to us is unacceptable. I am left asking myself how it is legally permissible for a veterinary practice to operate in this manner.
Helpful (0)
|Replies (0)LR
Lindie R
1 reviews | Active since Jan 2020
6 Jan 2026, 19:07
Formal Complaint: Unprofessional Conduct, Misdiagnosis and Lack of Communication – TAH Bellville
I am writing to formally lodge a complaint regarding the unacceptable level of service, lack of communication, and alarming misdiagnosis we experienced during our first visit to TAH Bellville with our new puppy. From the moment we arrived, the experience was deeply distressing. We waited for approximately three hours without any updates or communication regarding our puppy’s condition. Despite repeatedly asking for information, no one informed us what was happening. It was only after I raised my voice and demanded clarity that we were finally called in. When we eventually saw the veterinarian, we were told that our puppy had broken bones and that he would probably need to be put down, pending further scans. We were informed that these scans would be done and that we would receive a call the following morning. Our puppy was kept overnight, leaving us extremely distressed but trusting that we would be contacted as promised. The following morning, we received no phone call, no update, and no communication whatsoever. We were completely in the dark. Out of concern, we contacted the breeder, who drove all the way from Herm**** to meet us at TAH Bellville at 11:00. Even then, we waited almost another hour before being seen. When we were finally called in, it was not by a veterinarian but by a nurse, who informed us that our puppy was not high risk, that they could not determine what was wrong, and yet advised us to take him to a specialist. This directly contradicted the previous evening’s diagnosis and raises serious concerns. How can a puppy go from “broken bones and likely euthanasia” to “not high risk” without any explanation, diagnosis, or prognosis after nearly 24 hours in your care? During this entire period, no clear diagnosis, treatment plan, or explanation was provided. We effectively spent almost 24 hours at or waiting on TAH Bellville and left with no answers. Due to the confusion and lack of confidence in the care provided, the breeder requested that the puppy be released and took him back to Herm**** for a second opinion. At another veterinary practice, the issue was diagnosed as an infection. I cannot adequately express how disturbing it is to consider that we were advised that euthanasia might be the best option, when in reality the condition was treatable. Had we followed the initial advice given to us, a healthy puppy could have been unnecessarily put down. This experience represents the worst level of service and professionalism I have ever encountered at a medical or veterinary facility. The lack of communication, contradictory information, failure to diagnose, and the emotional distress caused to us is unacceptable. I am left asking myself how it is legally permissible for a veterinary practice to operate in this manner.
0
Replies (0)AK
Alexandra K
1 reviews | Active since Jan 2020
1 Dec 2025, 12:47
Avoid TAH and Penvet diep river!
Shocking and deplorable service from TAH and TAH Pen Vet. They take your money, the admin staff don't care about animals. They have treated my cats deplorably and taken thousands of rands from me and yet they still owe me vaccinations for my cats that IVE ALREADY PAID FOR. AVOID AVOID AVOID!
Helpful (0)
|Replies (0)AK
Alexandra K
1 reviews | Active since Jan 2020
1 Dec 2025, 12:47
Avoid TAH and Penvet diep river!
Shocking and deplorable service from TAH and TAH Pen Vet. They take your money, the admin staff don't care about animals. They have treated my cats deplorably and taken thousands of rands from me and yet they still owe me vaccinations for my cats that IVE ALREADY PAID FOR. AVOID AVOID AVOID!
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Replies (0)GM
JP
Justin P
1 reviews | Active since Jan 2020
23 Apr 2025, 11:45
Dr Skye Sheerin
I'd like to take this moment express my sincere appreciation for Dr Skye Sheerin. We laid of Golden Girlie Dolla to rest due to illness, and Dr Skye showed true compassion towards our darkest day. Dr Skye, you weren't just an VET that day, you showed us you human and that you really cared what we were going through. My wife and I will forever remember You Dr Skye. Thank you for being professional but most of all comforting us and giving us the reassurance. I can see your true love for animals and the loved ones. I thank you so much Dr Skye. We need more VET in this world like yourself. Thanks TAH team as well.
Helpful (0)
|Replies (0)JP
Justin P
1 reviews | Active since Jan 2020
23 Apr 2025, 11:45
Dr Skye Sheerin
I'd like to take this moment express my sincere appreciation for Dr Skye Sheerin. We laid of Golden Girlie Dolla to rest due to illness, and Dr Skye showed true compassion towards our darkest day. Dr Skye, you weren't just an VET that day, you showed us you human and that you really cared what we were going through. My wife and I will forever remember You Dr Skye. Thank you for being professional but most of all comforting us and giving us the reassurance. I can see your true love for animals and the loved ones. I thank you so much Dr Skye. We need more VET in this world like yourself. Thanks TAH team as well.
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Replies (0)QS
Qaasiem S
1 reviews | Active since Jan 2020
3 Apr 2025, 08:28
Worst vet I have been to
Hi there. Please do not use this vet unless your pet won’t make it through the night. Be prepared to pay insane amounts of money for doctors with no experience. I can share so much sad and ugly experiences I have experienced at this place.
Helpful (0)
|Replies (0)QS
Qaasiem S
1 reviews | Active since Jan 2020
3 Apr 2025, 08:28
Worst vet I have been to
Hi there. Please do not use this vet unless your pet won’t make it through the night. Be prepared to pay insane amounts of money for doctors with no experience. I can share so much sad and ugly experiences I have experienced at this place.
0
Replies (0)CS
Candice S
1 reviews | Active since Jan 2020
7 Feb 2025, 14:40
TAH Plein Street Durbanville :)
After moving recently, we needed to find a new vet, and I’m so glad we discovered TAH! The entire team is wonderful—friendly, helpful, and truly professional. We recently admitted one of our cats for a procedure, and the experience was handled with such care and empathy. I highly recommend the vets here. Thank you, TAH Plein Street!
Helpful (0)
|Replies (0)CS
Candice S
1 reviews | Active since Jan 2020
7 Feb 2025, 14:40
TAH Plein Street Durbanville :)
After moving recently, we needed to find a new vet, and I’m so glad we discovered TAH! The entire team is wonderful—friendly, helpful, and truly professional. We recently admitted one of our cats for a procedure, and the experience was handled with such care and empathy. I highly recommend the vets here. Thank you, TAH Plein Street!
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Replies (0)