JW
Jaime-Lee Walther
Active since Sep 2016
20
Reviews
0
Industries
Reviews
20 reviews4 months ago
Do I send a message via ***eons?
Do I send a message via ***eons? No one is answering my emails (multiple) about an order and the ETA. No one is answering the phone line either. I would really appreciate some feedback.
0 replies
4 months ago
Do I send a message via ***eons?
Do I send a message via ***eons? No one is answering my emails (multiple) about an order and the ETA. No one is answering the phone line either. I would really appreciate some feedback.
0 replies
11 months ago
Where is my item?
Waiting to hear when my order is ready for collection. I have not heard anything. But they send me an email to review the item that I purchased?! please advise on how this makes any sense
0 replies
25 months ago
Double Bank Deduction for a Single Data Bundle
I purchased a data bundle via the 'My Vodacom' app, and I was charged twice for the one bundle. I have emailed in but no one has responded to me. Can someone from Vodacom please get into contact with me to sort this out.
106 replies
25 months ago
Double Deduction for a Single bundle
I purchased a data bundle via the 'My Vodacom' app, and I was charged twice for the one bundle. I have emailed in but no one has responded to me. Can someone from Vodacom please get into contact with me to sort this out.
167 replies
26 months ago
Amazing Experience!
I had an excellent experience with Geewiz. We needed to order a large quantity of a product that was running low, and the team graciously arranged a special order for us. The items arrived earlier than expected, which was fantastic. I will certainly be placing future orders with Geewiz, and I want to give a special shoutout to Noxolo for their assistance. Thank you!
0 replies
28 months ago
Customer held liable for their incompetence
Once more, encountering another disappointing experience with Bash. This marks the second instance of encountering issues with Bash within a span of less than a month. I placed an order for a top priced at R200 and paid an additional R50 for shipping. However, the item I received was incorrect. Initially, the offered solution was to return the item in-store, which would require me to incur expenses for petrol, parking, and time. Later, when I inquired about arranging a return via courier, I was notified that I wouldn't be refunded for the shipping fees. Subsequently, I was presented with a 20% online voucher as compensation. However, I have reservations about ordering online again. Moreover, to 'recover' the R50 shipping fee, I'd need to purchase something of higher value, which seems unfair. @bash: Why should customers be liable for the costs due to your employees' errors in sending out the correct packages?
0 replies
29 months ago
Where is my parcel?
I placed an order via Bash (Foschini). It has been over two weeks. The package from @home arrived the following day, but I have yet to receive my package from Foschini. I have chased Foschini who has made contact with RAM re: collection. I have tried to make contact with RAM via their chat box on their website, and have not yet received a confirmation on when the collection will take place nor an ETA on Delivery.
129 replies
29 months ago
Shocking Quality and Service. Never purchase an online item
I recently purchased two wooden shelves through click and collect at Table Bay. Upon collecting the shelves last week, I discovered that they were significantly damaged upon opening the package. Despite being marked as fragile and well-wrapped in bubble wrap, the damage indicates that it likely originated from the warehouse. So they sent me damaged goods. I then had to return the shelves back to the store. In addition to the inconvenience of returning damaged items, I incurred double the cost of petrol and parking fees for collecting and returning broken goods. I have emailed customer service and heard nothing back, but yet they still thought they could send me a survey to 'rate their service'. ??? who knows. I would not recommend buying products online as the quality is not guaranteed.
129 replies
34 months ago
Worst online customer service
The level of service I received from both the online platform and the Canal Walk store has been exceptionally poor. The staff at Canal Walk were unfriendly and unhelpful, showing no interest in assisting me with finding a size that matched my needs. Subsequently, I decided to place an order online and made the payment, only to have my order refunded within a few minutes without any explanation. It was only after I sent an email inquiry that I was informed of the reason behind the refund. I followed up by asking if they had the desired size available online before I proceeded with another order, but all of my emails have been disregarded. Moreover, they have now removed the shoe I wanted to purchase from their online store altogether. On a more positive note, I must commend the team at Cavendish and VNA for their amazing service. They made me feel welcome and went out of their way to help me find the right size. Unfortunately, the Steve Madden Online and Canal branches are falling behind in terms of their customer service.
0 replies
Review Distribution
5 Star
1 (5%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
19 (95%)