"Profit over animal welfare."

My veterinarian scheduled an appointment for my dog, but unfortunately, he became extremely ill. The afternoon before the appointment, I cancelled via WhatsApp. The next morning, I called to reschedule, but instead of helping, they insisted on sending an ambulance. While my dog was very sick, unable to stand, and vomiting, he was not on his deathbed and did not require emergency transport. The call ended there.

Later, I was shocked to receive an email demanding urgent payment. I was blindsided for several reasons:

The Cancellation Policy: I cancelled the day before, yet they app**** a "24-hour notice" clause strictly.

Lack of Follow-up: They never contacted me to check why I missed the appointment, which I consider poor service.

Upselling over Care: They insisted on an expensive ambulance service—with exorbitant costs due to the distance—instead of asking about his symptoms or simply postponing the visit.

They eventually handed the matter over to a lawyer and attempted to issue a summons. Ultimately, I chose to pay their fee, the lawyer's fees, and the recovery costs, as this was cheaper than hiring my own attorney and far less stressful.

The moral of the story: They are supposed to care for animals and accommodate unfortunate circumstances, not demand payment for services never rendered. This may not have happened to you yet, but I definitely do not recommend their services. Money is clearly their priority. While we all work for a living, I believe in honesty and flexibility—values I offer my own clients, but which were not extended to me. "DEFINITELY NOT RECOMMENDED"