Serious issues with workmanship and accountability

I've had plenty of bad service delivery before, but this one takes the cake (beating out Telkom and Home Affairs). Here is a list of the main issues we had with a pool installation by Tygerberg Pools:

Pool installation delayed multiple times.

Fibre line was cut, not by accident, but because it was in the way — without consulting us. We had to resolve it through our ISP, bearing the cost.

Electrical wiring for irrigation was cut and incorrectly rewired. The wrong wire type was used and cemented into the pool skirting. A whole new line had to be laid at our cost.

Bought a second Kreepy Krauly, as they claimed the first was broken (it was brand new). Turns out it was the heating plumbing they installed that was not set up correctly. Cost on us.

Foreman was barely on-site, which resulted in us needing to oversee the workers. If not for that, the skirting would have been laid poorly, chips in tiles ignored, and even the pool would have been placed skew to the house had we not intervened.

Permanent damage and cementing on the majority of the mosaic tiling.

Paving was only partially redone (despite being part of the quote). Whole sections were left undone, with the parts that were done being extremely uneven, at an angle, using broken bricks, with cement marks left everywhere and discoloration of bricks ignored when re-laying. All needs to be redone.

Pump installed next to the borehole to reuse an existing electrical point (foreman insisted that would be the best place). It turns out that the plug only gets power when the borehole timer switches on, meaning it cannot be used by the pump. Their response: “Not our problem — you must pay an electrician to install a new plug.”

Rubble left behind and minor damages (expected with construction, but worth mentioning).

They overcharge for anything non-standard (e.g. R750 per meter of paving) but deliver poor service and poor quality. We chose them based on other good reviews, so I am not sure what happened to oom Jan and his team, but my advice is to find another provider